Lungiswa Lorraine Ngqengqa

• Overseeing, capturing, processing and settlement of all fx trades and International CIS/Fund of fund instructions.
• Handling and resolving internal and external queries.
• Drafting of Incident reports.
• Ensuring that Unconfirmed trades are updated timeous.
• Ensuring that all new investment accounts are linked on Calastone.
• Reconciling of all Prescient fx Settlement banking accounts.
• Attending and contributing in client meetings related to fx & international CIS process.
• Training team members.
• Drafting and maintaining process documents for fx's and International CIS investments.
• Monitoring MT300 and ensuring that all trades have been imported on Eagle.
• Checking and authorization of Payments (Local & offshore banks)
• Checking and authorization on Trades on Finswitch /Calastone.
• Checking and signing Account opening forms.

• Facilitating settlement of fx's by:

1.completing Bop Forms

2.Processing payments on Local and offshore banking platforms

3.Loading trades on Eagle.

• Updating unconfirmed trades.
• Updating our workbooks (e.g linking funds on Calastone and updating or records).
• Handling internal & external queries.
• Ensuring that tasks are closed from the box once task is completed.
• Reconciling Prescient's fx settlement Banking accounts.
• Preparing and sending manual International CIS instructions to custodians, loading trade instructions on Calastone and processing payments for investments from the offshore banking accounts.
• Training co-workers on Fx's & International CIS process.
• Opening accounts for offshore CIS investment with counterparties.
• Processing International Equity trades on Omgeo and manually on offshore Bank platform.
• Liaising with clients, brokers and counterparties to ensure trades settle timeously .

•  Create/ load beneficiaries, Trustees and signatories on the system.
•  File all relevant documents for each client under the correct folder.
•  Prepare weekly and monthly reports for management.
•  Lease with the private banker to obtain valid documents from the client for Remediation and FICA purpose.
•  Managing my inbox as well as co-worker’s inbox while they are on leave to ensure we remain within SLA.
•  Assisting with various Trust and banking projects within the Remediation team (Private wealth)
•  Trust audits
•  Ensuring that all client details correspond in all bank systems e.g CIA, Banking platform, CAMRA, CRP ,etc, if not than fix it.
•  Ensuring that all the clients that have been identified as high risk that the banker is informed to get necessary documents.
•  Following up with the bankers and Client Relationship Managers to ensure that all the requested documents have been received from the clients and that system has been updated correctly.

• Managing team
• Coordinating and monitoring all claim related activities for the team (New money, monthly payments, ad hoc payments and termination)
• Ensuring that the team stays within department's SLA
• Investigate and respond to complex queries / complaints
• Identify gaps, develop, enhance and make recommendations to improve process and procedures that are relevant to the Trust team
• Monitor escalations and complaints and implement preventative measures
• Train, mentor and coach team members
• Compile management, Board of Trustees and ad hoc reports
• Assisting with selecting and appointing new team members
• Assess, prepare and present all extraordinary requests to the management team and Trustees for approval
• Authorising banking details on the system
• Authorising and releasing daily EFT payments
• Checking and authorisation of investment rebalancing
• Attending management meetings and giving feedback on team performance as well as individual employee performance.

• Inform (educate) beneficiaries regarding their rights
• Manage problematic beneficiaries Deliver in terms of client expectations
• Comply with all legislation, regulations and requirements applicable to trust administration
• Verifying banking details with the banks
• Authorising banking details loaded on the system by other Trust Officers
• Determine the financial needs of beneficiaries
• Consider requests for financial assistance
• Prepare and present request for financial assistance to the Fund Trustees
• Process EFT's for adhoc payments, monthly income and termination of trust
• Check and authorise EFT payments for other Trust officers
• Invest funds according to beneficiary needs, risk profile and mandate
• Manage cash flow effectively
• Ensure all decisions are properly recorded
• Ensure all trusts are risked profiled and mandated where applicable
• Dealing and resolving trust queries and complaints (telephonic, email & post/mail)
• Identify all data changes and update system
• Check-in all the documents that are sent directly to me by clients on system (TRAC) and load workflow for processing of EFT payment or correspondence
• Compare the request to trustee instructions and complete the trustee application if relevant
• Prepare and process Forex payments (BOP form)
• Assist with projects.

• Competently verify documentation / decision is compliant
• Rebalancing investments
• Monthly, quarterly and annual reports to the fund trustees
• Check if data is correct / implementation accurate
• Check if payee / bank details correct
• Check if payment / allocated amounts is correct
• Check if beneficiary selected is correct
• Check that payment falls within correct financial parameters and approved guidelines
• Check that correspondence / sms is correct
• Check correct allocation of Investments
• Check complex /complicated correspondence
• Update / delete diaries or follow up where applicable
• Authorise payments / tasks / job cards / letters
• Generate/release payments files / authorise investments for Financial Control
• Assist with telephone queries
• Assist with walk in clients if need be
• Assist with follow-up on clients if need be
• Assist with projects when required
• Assist with urgent requests.

• Identify all data changes
• Verifies the authenticity of the request
• Compares the request to the financial parameters and approved guidelines
• Compare the request to trustee instructions and complete the trustee application if relevant
• Identify the diaries or job cards to be loaded
• Confirm that the bank details are on our system
• Make a decision as to who should be paid, the transaction amount and indicate the conditions attached to the payment
• Indicate what must be included in the letter or sms
• Indicate the wishes / notes to be put on the system.

• Checking of: Source documents for: Accuracy and completeness, Agreement between Deed of Settlement and Resolution, Compliance with terms and conditions of the Trust Deed
• Data loaded
• Correspondence to Trustees, guardians, beneficiaries
• Providing Trust information and functioning
• Authorisation of bank details
• Assistance with staff queries
• Scanfile checking
• Signs off diary follow ups
• Co-ordinate and check monthly Trust register reporting requirements
• Attend team meetings giving feedback on issues such as: Performance, Training, Bottlenecks and turnaround times.

• Preparation and process of income payments, income related queries
• Ongoing communication and monitoring via correspondence
• Educating custodians and beneficiaries with regard to possible options in respect of us paying for school fees, uniform, etc.

• Answering calls (SWB)
• Telephone Screening
• Filing, faxing, photocopying
• Preparing training room
• Taking messages
• Setting appointments
• Helping ex-employees with their provident fund claims
• Writing regret letters to unsuccessful applicants.