Lungiswa Wendy Nombula
Senior Service Consultant
Johannesburg
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Overview
2025
2025
years of professional experience
2024
2024
years of post-secondary education
Work History
SENIOR SERVICE CONSULTANT-BACK OFFICE SUPPORT
Absa Bank
9 2013 - Current
- Provided expert guidance to clients experiencing technical difficulties, effectively troubleshooting issues and restoring normal operations.
- Achieved high levels of client retention through exceptional relationship-building skills.
- Increased revenue through upselling additional services and products to existing clients.
- Implemented effective communication channels between team members, promoting collaboration and efficient problemsolving.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Increased efficiency and team productivity by promoting operational best practices.
- Optimized resource allocation to maximize productivity while minimizing costs.
- Initiated process improvements that resulted in reduced wait times for customers seeking assistance or support.
TRADING HELPDESK ADMINISTRATOR
Singular Systems / Equity Express
10.2011 - 09.2013
- Customer Support and Interpersonal skills: Provided excellent customer service to shareholders and investors via inbound and outbound calls, emails, and other communication channels
- Financial Knowledge: Understood and explained financial concepts related to shareholding and dividends to provide accurate information and guidance via the live online trading platform
- Clear Business Communication: Communicated relevant information on trading schemes, policies, and procedures to shareholders; clearly and understandably
- Problem Solving: Investigated and resolved shareholder complaints and issues in a professional and timely manner, proposing innovative solutions for continuous improvement
- Build and Maintain Relationships: Developed and nurtured relationships with potential investors, ensuring their interest is sustained and that they are well informed about the benefits and details of the BEE share schemes
- Team Collaboration: Worked collaboratively with colleagues and various departments within the company to ensure the seamless delivery of shareholder services
- Compliance: Adhered to all company policies, procedures, and regulatory requirements
DEBT COLLECTOR
KRB Law Firm
03.2010 - 10.2011
- Credit management communication: Initiated and managed communication with individuals or businesses who owe money, through phone calls, emails, or letters
- Professional interpersonal communication: Maintain a respectful and professional demeanor while interacting with debtors, addressing their concerns, and providing assistance as needed
- Negotiation and financial planning: Worked with debtors to establish feasible payment arrangements or settlement plans that fit their financial situation; ensuring payments are collected
- Data analysis and Reporting
- Generated and analysed reports on collection activities, account status, and recovery rates for internal use or management review
- Dispute resolution and customer service management: Addressed and resolved disputes or issues raised by debtors, working to find satisfactory solutions while maintaining professionalism
PROMOTER
The Creative Counsel (TCC)
02.2009 - 11.2010
- Strategic marketing: Identified potential marketing opportunities and strategies to enhance brand awareness, contributing to increased market presence
- Sales and marketing: Distributed product samples, coupons, and informational brochures to effectively persuade and incentivize customers to make purchases
- Customer Engagement: Identified and engaged with interested and qualified customers, providing them with relevant information and assistance to facilitate informed purchasing decisions
Education
Advanced Diploma - Business Management NQF7
MANCOSA
National Certificate - Banking NQF5
Bank Seta
Bookkeeping & Pastel Partner Certificate - undefined
Quest Computer Skills Centre
National Diploma - Labour Relations NQF6
Vaal University of Technology
Matric - Grade 12
Christiaan De Wet High School
Skills
Strong attention to detail and accuracy
References
- Dineo Molelekwa, Absa Bank, Team Leader, 083 296 7687
- Marco Benjamin, KRB Law Firm, Supervisor, 067 184 6478
Timeline
TRADING HELPDESK ADMINISTRATOR
Singular Systems / Equity Express
10.2011 - 09.2013
DEBT COLLECTOR
KRB Law Firm
03.2010 - 10.2011
PROMOTER
The Creative Counsel (TCC)
02.2009 - 11.2010
National Certificate - Banking NQF5
Bank Seta
Bookkeeping & Pastel Partner Certificate - undefined
Quest Computer Skills Centre
National Diploma - Labour Relations NQF6
Vaal University of Technology
Matric - Grade 12
Christiaan De Wet High School
SENIOR SERVICE CONSULTANT-BACK OFFICE SUPPORT
Absa Bank
9 2013 - Current
Advanced Diploma - Business Management NQF7
MANCOSA
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