Lungiswa Ngele
Durban
Summary
Experienced and effective skills trainer. Bringing forth several years of industry experience and expertise in running our casa brilliantly. Always creating positive team relationship resulting in exceptional customer service. Passionate about the food service industry and eager to bring my years of experience and growth to another flourishing department. Driven training specialist with continuous improvement mindset. Offers extensive coaching and mentoring experience. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation.
Overview
18
18
years of professional experience
Work History
Skills Trainer
Nandos
10.2013 - Current
- 5 years of working as a Junior Patrao, Duties were to ensure efficient stock control Management for casa daily
- To ensure Correct and effective financial administration according to Nandos policies & procedure daily
- To assist in ensuring that all nandocas are signed off on the relevant training material and procedures on an ongoing basis
- 5 years of working as a skills trainer, My duties are to implement the regional training plan, Create casa training plans based on the regional plan
- Conduct train-the-trainer session for casa line managers relating to new products and processes
- Conduct workshops for casas on new products.
Food and Beverage Manager
SAA Business class lounge
02.2006 - 06.2019
- Handled All food and products in Compliance with Company Safety and Sanitary Protocol
- Aimed to Keep food waste to a Minimum by using proper food storage
- Recorded food and drink orders and worked to meet customer request.
Food and Beverage Manager
Slow Lounge
07.2009 - 10.2013
- Maintained a clean and organized environment, conducive to guest satisfaction
- Identified areas where processes, equipment or methods should be changed
- Create a menu with wild variety of brewed specialty beverages
- Trained employees and Monitored operations.
Education
Swinton FET Collage
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Mvenyane SSS
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Durban
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ODETDP Train You Can
Skills
Administration skills
Time Management
Project Management
Materials organization
Opportunities identification and creation
Retail knowledge
Customer assistance
Unitstandards
- Train-the-Trainer NQF Level 5
- Assessor NQF Level 5
Languages
English
Isixhosa
Isizulu
Sesotho
References
Nombulelo Nandos, Durban, 0828253263, nombulelom@nandos.com
Timeline
Skills Trainer
Nandos
10.2013 - Current
Food and Beverage Manager
Slow Lounge
07.2009 - 10.2013
Food and Beverage Manager
SAA Business class lounge
02.2006 - 06.2019
Swinton FET Collage
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Mvenyane SSS
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Durban
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ODETDP Train You Can