Lungiswa Mphithikezi
Customer Service Representative
Khayelitsha
Summary
I am looking for a job to work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer service representative
DOVES FUNERAL SERVICES (Plumstead)
- Handle telephone queries form client and handle general reception duties to welcome client
- Switchboard and reception operator, escalate any queries complaints to the relevant team to ensure they are handled or resolved
- Receive and assist walk-in clients with inquiries in line with the client services policy and procedure to refer to the relevant department
- Adhere to general internal admin process
- Handling of petty cash, collection of cash from clients for premium payments and refunds of premiums
- Maintain and deliver good service to our client
- Prepare cash for banking daily payments received
- Capturing of removal invoices and create receipts
- Record incoming and outgoing correspondence
- General office Filling and scanning all correspondence for record keeping
- Policy administration and upload all documents on the system
- General claims, policy services and premium administrative duties relating to client's policies
Administration clerk
KGA LIFE LTD
- Handling all incoming queries form client
- Update attendance register on the system
- Allocate payment from bank download
- Update payment to debtors sheet
- Scanning, photocopying and faxing correspondence to client
- Prepare and send schedules and financial statements to client
- Record all incoming and outgoing correspondence information.
General worker
SUPERCARE CLEANING SERVICES
- Cleaning of all above floor surfaces
- Vaccume all different types of carpet
- Dust tables and polish furniture
- Collect rubbish and discard it.
Correspondence Clerk
3SIXTY LIFE
03.2016 - 10.2019
- Handle telephone queries from client, call centre and branches
- Policy administration clerk and data capturing
- Cashiering and banking premium received
- Update client policies and paid refund
- Record all incoming and outgoing correspondence
- Email correspondence information to client
- Assist with claims documents and upload on the system for approval
- Scanning, photocopying and faxing documents
- Assist walk-in client with their policy queries and give them accurate information.
Call centre agent/Sales
KGA LIFE LTD
01.2009 - 07.2013
- Sales driven target
- Inbound calls and outbound calls
- General administration tasks
- Follow up with clients appointment
- Maintain professionalism at all times.
Education
Wealth management course -
De Vries management and training college
Computer literacy course - undefined
Megabro computer school
Matric - undefined
Lehana SSS
Skills
Good communication skills
Personal Information
- Date of Birth: 05/11/1984
- Nationality: South African
- Marital Status: Single
References
- Mary-Anne Rooi, Doves funeral services, Branch manager, maryann.rooi@doves.co.za, 021 761 6617
- Jody-Anne Dearham, 3Sixty Life, Administration Manager, 021 975 1010/083 379 5016
- Vanessa Timm, KGA Life ltd, Area Manager, Vanessa.Timm@kgalife.co.za, 021 944 6300
- Edmund Hendricks, SuperCare cleaning services, Site Manager, 021 974 6500
Timeline
Correspondence Clerk
3SIXTY LIFE
03.2016 - 10.2019
Call centre agent/Sales
KGA LIFE LTD
01.2009 - 07.2013
Customer service representative
DOVES FUNERAL SERVICES (Plumstead)
Administration clerk
KGA LIFE LTD
General worker
SUPERCARE CLEANING SERVICES
Wealth management course -
De Vries management and training college
Computer literacy course - undefined
Megabro computer school
Matric - undefined
Lehana SSS
Similar Profiles
Allaweya EswarlalAllaweya Eswarlal
Operations Manager at PlumsteadOperations Manager at Plumstead
FARHAN UR RAHMAN MohammedFARHAN UR RAHMAN Mohammed
Assistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4ABAssistant manager at Papa John's Pizza PLUMSTEAD ROAD207,NR1 4AB
Sawsan AlkweiterSawsan Alkweiter
GP at Plumstead medical centreGP at Plumstead medical centre
Ngobulali NdongeniNgobulali Ndongeni
Student Care Giver at Ikhaya Loxolo Frail & Aged Care CentreStudent Care Giver at Ikhaya Loxolo Frail & Aged Care Centre
Zolisa Zenith WilliamsZolisa Zenith Williams
Vice Chairperson at Get Me a RideVice Chairperson at Get Me a Ride