Lungiswa Matsepe

Perform exceptional transactions and resolve use cases with special tools.

Investigate customer inquiries.

Escalate issue using the ticketing system.

Active listening

Accurate data collection.

Demonstrate empathy when communicating with customers.

Interacting directly with customers via phone and email

Communicate and present information to internal and external customers.

Assisting new hires with information on handling calls and resolving customer issues via internal communication tools.

Quality assurance on documented works.

Researching the cause of a query.

Resolving complex queries effectively and efficiently.

Researching, Documenting & Updating Musical Works and Audio Visual products and membership.

Collecting music composers royalties from broadcasters.