Lungiseni Zimkhitha Dlomo

- led multiple projects using Agile and Scrum methodologies and focused on iterative planning

- developed project plans, timelines and work breakdown structures to ensure on-time delivery of projects

- applied risk management tools

- practiced stakeholder communication by preparing reports and project

- acquired hands-on experience in various project management methodologies such as Agile, Scrum, and Waterfall

- gained proficiency in using project management software tools like Microsoft Project, Trello, and Asana for effective task tracking and collaboration

- gained valuable exposure to the full project life cycle, from initiation and planning to execution, monitoring, control, and closure

I provided remote administrative and client support services to small businesses and entrepreneurs through Fiverr. I also delivered professional assistance in managing day-to-day operations, communication, and workflow organisation.

• Set up virtual Zoom meetings, invited guests and disseminated agendas.
• Monitored emails, organized inbox, and prioritized messages for supervisor.
• Conferred with customers by telephone, chat or email to provide information.

• Developed strong relationships with clients through consistent communication and exceptional customer service.
• Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
• Generated quotes and proposals for clients to match individual needs.
• Provided comprehensive product knowledge and guidance to help clients on product selection.