Lungile Petronella Memela
Senior Sales Consultant ,Personal Assistance And Administration
Umlazi
Summary
Positive attitude, strong sense of responsibility, self-motivated, good communication and people skills, accurate, team player and problem solver, humble, able to work under pressure and independently. Ability to take command in an emergency. Possesses personal integrity.
Overview
16
16
years of professional experience
Work History
External Sales Consultant
ABSA Bank
Durban
05.2013 - 12.2024
- Drive sales by maintaining a high level of product knowledge expertise.
- Provide best in class customer service by recommending, selecting and helping customers locate suitable product.
- Attended to back office administration and Reception work.
- Managed approximately 30 incoming calls and emails per day from customers
- Communicate knowledge of current promotions, policies regarding payment, exchanges and security practices.
- Anticipate obstacles and proactively take action by making recommendations to get efforts back on track.
- Attending to admin work, bank reconciliation, and bank journals.
- Worked at customer services and at the tellers.
Service Desk Consultant
TRUWORTHS Ltd
Durban And Johannesburg
12.2009 - 02.2013
- Service Desk, attending to administration work
- Account purchases and Payments
- Merchandise new stock
- Provide excellent customer service
- Training of new staff
- Maintain appropriate documentation of all customers
- Streamlined operations and prioritized tasks,allowing senior staff to increase revenue by 25%
Assistant Manager
Vanilla Value
Durban
09.2008 - 07.2009
- Ensuring and providing flawless, upscale professional and high class customer service experiences.
- Analysing customer feedback and providing strategic direction to continuously improve overall rating.
- Responding to customers needs and anticipating their unstated ones.
- Monitor books and stock taking.
- Actively listen to and resolve complaints.
- Ensure compliance with regulations and operating procedures.
- Attending to file bookkeeping and payroll adminitration
Education
MATRIC -
Charles Sabelo High School
Durban 12-2006
HUMAN RESOURCE MANAGEMENT CERTIFICATE NQF 5 -
ICESA CITY CAMPUS
12-2007
COMPUTER LITERACY -
IEF COMPUTER SCHOOL
03-2013
Skills
Writting
Communication Skill
Administration Skill
Bookkeeping and Payroll
Knowledge in MS Office Word and Outlook
Planning and organising Skill
General computer literacy Skill
Skills Competency
- Writing
- Gym
- Communication Skill
- Administration Skill
- Knowledge in MS Word and Outlook
- Planning and organising Skill
- General computer literacy Skill
Reference
Absa Bank Manager:Adele Jooster
Number:0319221819
Truworths Store Manager:Martie Rudolp
Number:0118232628
Carol Boutique Store Manager:Carol
Number:0824607433
Personal Information
- ID Number: 8702110469080
- Age: 38
- Ethnicity: African
- Gender: Female
- Nationality: South African
- Driving License: Code 8
- Marital Status: Divorced
Timeline
External Sales Consultant
ABSA Bank
05.2013 - 12.2024
Service Desk Consultant
TRUWORTHS Ltd
12.2009 - 02.2013
Assistant Manager
Vanilla Value
09.2008 - 07.2009
MATRIC -
Charles Sabelo High School
HUMAN RESOURCE MANAGEMENT CERTIFICATE NQF 5 -
ICESA CITY CAMPUS
COMPUTER LITERACY -
IEF COMPUTER SCHOOL