LUNGILE J SIBIYA
Pretoria
Summary
Exceptional customer service & communication skills.
Ability to work under pressure l Flexibility and Efficiency.
Teamwork and Delegation l Conflict Resolution.
Emergency Management l Adaptability.
Well-mannered and professional.
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint, SharePoint.
Diligent with solid background in ensuring product quality and compliance.
Proven ability to implement effective quality control processes and contribute to continuous improvement initiatives.
Demonstrated expertise in problem-solving and process optimization.
Quality assurance professional with strong background in maintaining and improving quality standards.
Adept at identifying inefficiencies and implementing effective solutions.
Highly collaborative, with focus on team synergy and achieving measurable results.
Skilled in regulatory compliance, auditing, and process optimization, with flexible approach to changing needs.
Overview
7
7
years of professional experience
Work History
SHEQ (Safety, Health, Environment, and Quality)
Med-Step Clinic
01.2023 - Current
- Managed the implementation and maintenance of Safety, Health, Environmental, and Quality (SHEQ) systems in line with relevant regulations and standards
- Developed and implemented comprehensive emergency response plans, including fire safety and evacuation procedures
- Conducted regular training sessions for staff members on SHEQ policies and procedures, fostering a safety-conscious work environment
- Managed and reported on incidents and accidents, conducting investigations to identify root causes, and implementing corrective measures
- Acted as a liaison between the clinic and regulatory bodies, ensuring full compliance and prompt responses to any issues raised
Executive Personal Assistant
Med-Step Clinic
02.2018 - Current
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Served as a liaison between the executive office and human resources department to streamline employee-related matters resolution process.
- Organized high-level events, ensuring seamless execution and positive attendee experiences.
- Arranged domestic and international travel plans and itineraries.
- Trained junior staff members on standard operating procedures to improve overall efficiency within the organization.
- Implemented time management strategies for executives, resulting in improved prioritization and delegation of tasks.
- Used discretion when handling confidential information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Run errands and complete tasks as required.
- Schedule meetings and manage calendars.
- Minute meetings, forums and committees.
- Prepare presentations as needed.
Nursing Assistant
Med-Step Clinic
02.2018 - Current
- Provided comprehensive support for nursing staff, including managing patient scheduling, maintaining patient records, and assisting with administrative tasks
- Assisted with patient admissions and discharges, ensuring a smooth transition for patients and their families
- Facilitated communication between patients, family members, and medical staff, providing critical support during stressful situations
- Implemented new record-keeping strategies that increased efficiency in managing patient records and reduced clerical errors
Education
Associate of Science - Occupational Health And Safety Practitioner
Academy of York
Randburg, South Africa05-2024
Associate of Arts - Office Administration
IQ Academy
Online05-2023
Associate of Science - Good Clinical Practice
Good Clinical Practice
WITS RHI01.2022
Bachelor of Arts - Environmental Management
University South Africa
Pretoria, South Africa02-2021
Associate of Science - Aviation
Future Flyers
Kempton Park01.2012
MATRIC -
Pinetown Girls High School
Durban11-2011
Skills
- Strong customer service and communication skills
- Emergency management and response
- Conflict resolution and problem-solving abilities
- Excellent teamwork and delegation skills
- Strong adaptability and ability to work under pressure
- High degree of flexibility and efficiency
- Ability to effectively follow instructions
- Ability to handle sensitive information with discretion
- Strong organizational skills with attention to detail
- Quality Management System
- ISO 9001 Knowledge
- Team building
- Safety Protocols
- Risk Assessment
- Staff Training
Languages
English
Isizulu
Afrikaans
References
Request On Demand
Physical address
852 Green Street, Mayville, Mayvillas, Pretoria, 0084
Timeline
SHEQ (Safety, Health, Environment, and Quality)
Med-Step Clinic
01.2023 - Current
Executive Personal Assistant
Med-Step Clinic
02.2018 - Current
Nursing Assistant
Med-Step Clinic
02.2018 - Current
Associate of Science - Occupational Health And Safety Practitioner
Academy of York
Associate of Arts - Office Administration
IQ Academy
Associate of Science - Good Clinical Practice
Good Clinical Practice
Bachelor of Arts - Environmental Management
University South Africa
Associate of Science - Aviation
Future Flyers
MATRIC -
Pinetown Girls High School
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