Lungile Gracious Sibiya
Public Relations
Pietermaritzburg
Summary
Dynamic educator and communicator with a track record of enhancing student engagement and academic performance at IIE Rosebank College through innovative teaching strategies and effective lecture development. Skilled in collaborative curriculum design and multimedia content creation, demonstrating a blend of analytical and interpersonal skills. Achieved process improvements in customer service at Eskom, elevating productivity and client satisfaction.
Overview
14
14
years of professional experience
Work History
Lecturer (Part Time )
IIE Rosebank College
01.2023 - 12.2024
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge, participate in academic setting, result analyses, identify risk students,
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- deliver lecture ,engage students on module specific requirement
- Manage resources including academic material.
Communications Officer Intern
EDTEA
01.2014 - 01.2015
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
- Produced engaging multimedia content such as videos and infographics to support various marketing efforts.
- Conducted thorough market research to inform strategic communication decisions aligned with organizational goals.
- Perfomed photography, plan exhibitions and excecution of izimbizo events
- managed branding tools
- report writting, Attended meetings and engaged with senior stakeholders
- utilization of computer hardware, requesting new branding through edtea system.
Customer Services Officer
Eskom
01.2011 - 12.2013
- Implemented process improvements based on performance metrics analysis, leading to increased productivity within the department.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Described product and service details to customers to provide information on benefits and advantages.
- Marketing
- Attending to all billing enquiries
- Handling of all oncoming call.
- Managed customer complaints, following up and giving correction feedback
Education
B.tech Public Relations Management - Communications
Durban University of Technology
South Africa (PMB BRANCH) 04.2001 -
No Degree - Breaking Barrier To Entry Into The Public Services
National School of Government
South Africa 04.2001 -
National Diploma:Public Relations Management - Communications
Durban University of Technology
Pietermaritzburg, South Africa 04.2001 -
No Degree - Career Development Workshop
Careers By Design
Msunduzi Municipality 04.2001 -
Skills
Lecture development
Timeline
Lecturer (Part Time )
IIE Rosebank College
01.2023 - 12.2024
Communications Officer Intern
EDTEA
01.2014 - 01.2015
Customer Services Officer
Eskom
01.2011 - 12.2013
B.tech Public Relations Management - Communications
Durban University of Technology
04.2001 -
No Degree - Breaking Barrier To Entry Into The Public Services
National School of Government
04.2001 -
National Diploma:Public Relations Management - Communications
Durban University of Technology
04.2001 -
No Degree - Career Development Workshop
Careers By Design
04.2001 -
Similar Profiles
BASANI MAYIMELEBASANI MAYIMELE
Team Leader, Sales Operations at IIE Rosebank CollegeTeam Leader, Sales Operations at IIE Rosebank College
Kamogelo MokakaleKamogelo Mokakale
Invigilator at IIE, Rosebank CollegeInvigilator at IIE, Rosebank College
Masana MapimeleMasana Mapimele
Workplace Placement- Work integrated learning at IIE Rosebank CollegeWorkplace Placement- Work integrated learning at IIE Rosebank College