Lungile Fortunate Dlamini
Assistant General Manager
Durban
Summary
Versatile Assistant General Manager with 11 years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
13
13
years of professional experience
Work History
Assistant General Manager
Road Lodge Umhlanga
11.2021 - Current
Front Office Coordinator
Town Lodge Menlo Park
08.2019 - 10.2021
- Delivered top - notch administrative support to front office staff,promoting excellence in office operation
- Develop and implemented office management procedures,increasing training efficiency team productivity and accuracy.
- Establish positive working relationship with colleagues,managers and guests through regular communication and effective anticipation of needs
- Drive workflow efficiency by planning and delegating
- Maintains files and records by implementing effective filling system that boast efficiency and organization.
- Prepare and distribute team - based communication to forster collaboration and enhance team morale.
Hotel Reservationist
Town Lodge Menlo Park
03.2016 - 09.2019
- Maintained up-to-date knowledge of hotel promotions, policies, and room availability to provide accurate information to guests.
- Supported front desk operations during peak times as needed, helping to maintain smooth guest check-in procedures.
- Actively addressed guest inquiries or complaints regarding their reservations in an empathetic manner while seeking resolutions that align with company policies.
- Increased customer satisfaction by promptly and accurately processing hotel reservations.
- Attend daily business emails and telephone,respond accordingly to maximize occupancy.
Receptionist
City Lodge Hotel Hatfield
02.2014 - 03.2015
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Developed a thorough knowledge of local attractions and events to serve as an informed resource for guests seeking recommendations or directions.
Hotel Front Desk Receptionist
Town Lodge Menlo Park
09.2012 - 02.2014
- Performed administrative tasks such as filing, data entry, and inventory management to support hotel operations.
- Promoted additional services offered by the hotel for increased revenue generation through upselling techniques.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
GSA Rooms Attendant
Afriboom Cleaning Services
10.2010 - 09.2012
Education
Front Office Advanced Diploma
City & Guilds
Pretoria, South Africa 04.2001 -
High School Diploma -
Landokwake High School
Pongola, South Africa 04.2001 -
Skills
Team leadership expertise
Strategic planning skill
Business operations knowledge
Employee Scheduling
Problem solving
Customer and client relations
Timeline
Assistant General Manager
Road Lodge Umhlanga
11.2021 - Current
Front Office Coordinator
Town Lodge Menlo Park
08.2019 - 10.2021
Hotel Reservationist
Town Lodge Menlo Park
03.2016 - 09.2019
Receptionist
City Lodge Hotel Hatfield
02.2014 - 03.2015
Hotel Front Desk Receptionist
Town Lodge Menlo Park
09.2012 - 02.2014
GSA Rooms Attendant
Afriboom Cleaning Services
10.2010 - 09.2012
Front Office Advanced Diploma
City & Guilds
04.2001 -
High School Diploma -
Landokwake High School
04.2001 -