Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Lungile Charlotte Dube

Lungile Charlotte Dube

Midrand, Johannesburg

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

7
7
years of professional experience

Work History

Customer Service Agent

Afrizan People Intelligence
11.2024 - 05.2026
  • Resolving customer inquiries through effective communication, contributing to improved service quality and customer satisfaction.
  • Assisting customers with product-related questions, feedback and complaints.

Customer Service Agent

CCI
01.2023 - 12.2023
  • Resolved customer issues for an international food delivery service via chat, phone, and email communications.
  • Coordinated with team members to streamline support processes, reducing resolution times.

Telemarketing Agent

Clientele
02.2021 - 11.2022
  • Set appointments and promoted products or services and qualified leads on behalf of the company's sales team.
  • Utilized CRM tools to track interactions, ensuring accurate records and improved customer relationship management.

Customer Service Agent

Sidqcon
04.2019 - 03.2020
  • Scheduled international appointments telephonically, and providing accurate and detailed information about the product.
  • Delivered product information and resolved customer inquiries, enhancing overall customer satisfaction and loyalty.

Education

Technical Support NQF Level 4 -

iCollege
Midrand
01-2016

Grade 12 -

Eqinisweni Secondary School
Midrand
01-2014

Skills

  • Communication
  • Active Listening
  • Complaint Resolution
  • Customer Service

References

  • Marcell Bennetts, Sidqcon Team Leader, 0799511666
  • Ntsikelelo Pitso, Clientele Supervisor, 0815231997
  • Nthabiseng Ngoepe, CCI Team Leader, 0761934885
  • Phumzile Sibanyone, Afrizan People Intelligence Team Leader, 0670283730

Timeline

Customer Service Agent

Afrizan People Intelligence
11.2024 - 05.2026

Customer Service Agent

CCI
01.2023 - 12.2023

Telemarketing Agent

Clientele
02.2021 - 11.2022

Customer Service Agent

Sidqcon
04.2019 - 03.2020

Technical Support NQF Level 4 -

iCollege

Grade 12 -

Eqinisweni Secondary School
Lungile Charlotte Dube