Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Agent
Afrizan People Intelligence
11.2024 - 05.2026
Resolving customer inquiries through effective communication, contributing to improved service quality and customer satisfaction.
Assisting customers with product-related questions, feedback and complaints.
Customer Service Agent
CCI
01.2023 - 12.2023
Resolved customer issues for an international food delivery service via chat, phone, and email communications.
Coordinated with team members to streamline support processes, reducing resolution times.
Telemarketing Agent
Clientele
02.2021 - 11.2022
Set appointments and promoted products or services and qualified leads on behalf of the company's sales team.
Utilized CRM tools to track interactions, ensuring accurate records and improved customer relationship management.
Customer Service Agent
Sidqcon
04.2019 - 03.2020
Scheduled international appointments telephonically, and providing accurate and detailed information about the product.
Delivered product information and resolved customer inquiries, enhancing overall customer satisfaction and loyalty.