Lungile Petronella Chili
Store Operator
Edenvale
Summary
Personable and organized, capable of driving operational efficiency and team collaboration. Familiar with inventory management and customer service principles, effectively applying them to ensure smooth store operations. Committed to creating positive customer experience and fostering productive work environment.
Experienced with inventory management, team leadership, and customer engagement. Utilizes strategic planning to improve store efficiency and enhance customer experiences. Track record of delivering consistent results through effective communication and operational expertise.
Overview
1
1
year of professional experience
Work History
Store Manager of Operations
SW Investments T/A Emerald Creek Spur
04.2024 - Current
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Conducted regular audits of all store departments to ensure adherence to operational standards and identify areas requiring attention or improvement.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Developed strong vendor relationships for timely delivery of products, negotiating favorable terms on pricing and contracts.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Qhakaza High School
KwaDlangezwa KZN 04.2001 -
Skills
Health and safety
Employee scheduling
Employee training
Recruitment and hiring
Performance appraisals
Computer skills
Point of sale systems
Store maintenance
Timeline
Store Manager of Operations
SW Investments T/A Emerald Creek Spur
04.2024 - Current
High School Diploma -
Qhakaza High School
04.2001 -
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