Lungile Nsibanyoni
Johannesburg
Summary
Highly organized, efficient and communicative Liaison Officer with strong background coordinating business operations with internal and external stakeholders. Effective in serving as middle person in streamlining processes, resolving issues and improving communications.
Overview
8
8
years of professional experience
Work History
Client Liaison Officer
SBV
01.2022 - Current
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Created and maintained organizational database of stakeholders and contacts for use by personnel.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Investigated escalated liaison issues and implemented appropriate tactics for swift resolution.
- Responded to inquiries from internal personnel and outside clients immediately, facilitating quick resolution of issues.
- Developed and implemented strategies to streamline communication between internal and external stakeholders.
- Prepared and delivered presentations and reports on liaison activities for internal and external stakeholders.
- Collected and analyzed data to identify trends and opportunities for improvement.
Cash Processor
SBV
07.2020 - 12.2021
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Sorted and counted coin and currency to make change for associates.
- Researched and resolved account discrepancies.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
- Developed and maintained professional working relationships with customers, co-workers and vendors to build trust and rapport.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Managed daily flow of cash transactions to provide sufficient cash supply to meet customer needs.
Bulk Teller
Standard Bank
05.2016 - 04.2020
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Processed customer transactions promptly, minimizing wait times.
- Maintained accurate records of customer transactions in line with bank procedures.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained friendly and professional customer interactions.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
Education
Diploma - Business Mangement
PC Training And Business College
Johannesburg, Braamfontein 06.2024
Higher Certificate - NQF 5 Banking
Cornerstone Performance Solutions
Johannesburg03.2018
Skills
- Proficient in Microsoft, Excel, ISA, Power Point
- Issue Resolution
- Team Collaboration
- Incidents Management
- Complex Problems Analysis
- Verbal and Written Communication
- Relationship and Alliance building skills
Timeline
Client Liaison Officer
SBV
01.2022 - Current
Cash Processor
SBV
07.2020 - 12.2021
Bulk Teller
Standard Bank
05.2016 - 04.2020
Diploma - Business Mangement
PC Training And Business College
Higher Certificate - NQF 5 Banking
Cornerstone Performance Solutions
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