Lungile Nomfanelo Sukazi
Summary
Detail-oriented and customer-focused professional with proven experience in retail sales, administrative support, and customer service. Skilled in cash handling, POS operations, and efficient office management, with a strong ability to streamline processes, maintain compliance, and deliver exceptional service. Adept at managing multiple responsibilities in fast-paced environments while ensuring accuracy and a positive customer experience.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Senza Cosmetics
10.2024 - 11.2024
- Cultivated a customer-centric sales environment, delivering personalised consultations that led to a significant increase in fragrance and new product line sales.
- Utilised in-depth product knowledge and strategic suggestive selling to consistently exceed individual sales targets and contribute to store revenue goals.
- Efficiently processed customer transactions with 100% accuracy in cash handling and POS operation, minimising discrepancies at checkout.
- Played a key role in visual merchandising and inventory management; ensured optimal stock levels and attractive displays that reduced misplaced items by 15% and improved product visibility.
- Upheld the highest standards of store presentation and compliance, directly supporting operational excellence and a positive brand image.
Service Desk Consultant
Truworths
08.2019 - 03.2020
- Managed a high-volume service desk, providing customer support via phone and email.
- Authored and distributed daily reports while maintaining organised digital and physical filing systems.
- Operated POS systems, handled basic cash management, and supported banking reconciliations.
- Assisted with merchandising inquiries and inventory-related administrative tasks.
- Upheld strict compliance with all company policies and procedures.
Admin Assistant (Part-Time)
McDonalds
10.2017 - 03.2018
- Streamlined office administrative processes, including the reorganization of a central filing system that improved document retrieval time by 5%
- Expertly managed email correspondence for the department, screening and prioritising communications to ensure prompt responses to urgent inquiries.
- Operated and troubleshot all office equipment, ensuring minimal downtime and maintaining optimal inventory levels for paper, toner, and supplies.
- Enhanced operational efficiency by producing, scanning, and distributing high-volume documents with a focus on accuracy and compliance.
- Delivered reliable general office support to the team, ensuring seamless daily operations.
Cashier
Spar
12.2016 - 02.2017
- Processed customer transactions efficiently and accurately using a POS system, handling cash, card, and mobile payments while maintaining a balanced register.
- Provided prompt, friendly customer service at checkout, answering product inquiries and contributing to a positive in-store experience.
- Executed daily opening and closing procedures, including cash reconciliation and reporting to ensure financial accuracy.
- Maintained a clean, organised checkout area, assisted with light stocking, and adhered to all store policies for security and compliance.
Education
Grade C -
PSIRA
01.2025
Safety Management -
Oxbridge Academy
01.2023
Supply Chain & Logistics Management -
Richfield Graduate Institute of Technology
01.2019
End-User Computing - Microsoft Office (Suite)
Richfield Graduate Institute of Technology
01.2017
Grade 12 -
Steelcrest High School
01.2016
Skills
- Customer Service & Client Relations
- Sales Support & Product Knowledge
- Cash Handling & POS System Operation
- Excellent written and verbal communication
- Strong time management
- Effective problem-solving
- Results-driven
- Administrative Support & Data Entry
- Document Management & Filing Systems
- Report Generation & Email Management
- Inventory Management & Stock Replenishment
- Visual Merchandising & Store Compliance
- Office Equipment & Microsoft Office
References
- Refilwe Moagi, Trainer, 073 594 4798, Truworths
- Wendy Sithole, Shift Manager, 079 464 6453, McDonald's
- Cassandra, Trainer, 082 754 6499, Senza Cosmetics
Timeline
Sales Assistant
Senza Cosmetics
10.2024 - 11.2024
Service Desk Consultant
Truworths
08.2019 - 03.2020
Admin Assistant (Part-Time)
McDonalds
10.2017 - 03.2018
Cashier
Spar
12.2016 - 02.2017
Grade C -
PSIRA
Safety Management -
Oxbridge Academy
Supply Chain & Logistics Management -
Richfield Graduate Institute of Technology
End-User Computing - Microsoft Office (Suite)
Richfield Graduate Institute of Technology
Grade 12 -
Steelcrest High School