Lungile Ngwane
Professional Caregiver
3194 Protea Glen Extension 2, Makwetle Street, Johannesburg
Summary
Experienced Retention Counsellor with a strong background in healthcare and customer service, specialising in retaining HIV patients at Anova Health Institute. Demonstrates exceptional skills in in-person counselling, confidentiality, and customer service excellence. Proven ability to manage multiple tasks efficiently, with a history of roles including Operations Agent and Document Management Agent at Vodacom Service Provider. Adept at planning and organising, with a commitment to enhancing patient care and operational efficiency. Career goal: to leverage extensive experience in healthcare support to improve patient outcomes and service delivery.
Overview
23
23
years of professional experience
2
2
Languages
Work History
Retention Counselor
Anova Health Institute
Johannesburg
04.2021 - 01.2025
- Duties: Retaining HIV patients in care and ensuring they are taking their treatment properly.
Cleaner
Integrity Cleaning & Hygiene
Johannesburg
08.2020 - 03.2021
- Duties: Retaining HIV patients in care and ensuring they are taking their treatment properly.
Caregiver
Pioneer House Flower Foundation (Pty)Ltd
Johannesburg
02.2014 - 11.2014
Department: Frail Care.
- Duties: Assisting residents with hygiene tasks, taking residents for walks, and feeding residents.
Operations Agent
Vodacom Service Provider Company
Johannesburg
05.2006 - 01.2013
- Duties: Front desk consultant, switchboard operator, filling invoices, and dispatching handsets.
Collections Officer
Vodacom Service Provider Company
Johannesburg
01.2006 - 12.2006
- Duties: Inbound and outbound calls.
Document Management Agent
Vodacom Service Provider Company
Johannesburg
06.2002 - 04.2006
Credit and Risk Department.
- Duties: Administration, verification, and inquiries.
Education
Health Care Administration
Ukwazi Skills Campus
Johannesburg, South Africa01-2013
Falcon Business Institute
Johannesburg, South Africa01-2000
Skills
- In-person counselling
- Confidentiality
- Customer service excellence
- Quick thinking
- Multitasking proficiency
- Planning and organising
- Presentation
References
- Mrs Makhosazana Radebe
Position: Technical Adviser
Company: Anova Health Institute
Contact Details: 083 552 2040
- Elisa Williams
Position: Supervisor
Company: Integrity Cleaning & Hygiene
Contact Details: 011 667 7042
- Miss Karabo Moloto
Position: Supervisor
Company: Pioneer House Flower Foundation
Contact Details: 076 390 8871
- Miss Lerato Phofa
Position: Supervisor
Company: Vodacom (Vodaworld)
Contact Details: 082 998 5577
Accomplishments
- Code 10 Driver's License
Timeline
Retention Counselor
Anova Health Institute
04.2021 - 01.2025
Cleaner
Integrity Cleaning & Hygiene
08.2020 - 03.2021
Caregiver
Pioneer House Flower Foundation (Pty)Ltd
02.2014 - 11.2014
Operations Agent
Vodacom Service Provider Company
05.2006 - 01.2013
Collections Officer
Vodacom Service Provider Company
01.2006 - 12.2006
Document Management Agent
Vodacom Service Provider Company
06.2002 - 04.2006
Health Care Administration
Ukwazi Skills Campus
Falcon Business Institute
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