Lungile Ngema
Chemical Plant Operator
Durban
Summary
Chemical Plant Operator with hands on experience in Quality control, assurance and operational procedures. Adept in handling hazardous chemicals and ensuring top-notch quality control, showcased through rigorous testing. Excelled in teamwork and communication, significantly enhancing product quality and operational efficiency. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Chemical Operator
Colorgen
Westmead
07.2024 - Current
- Operating chemical processing equipment successfully while adhering to company standards.
- Implement safety protocols and procedures for safe, efficient process operation.
- Follow all waste handling guidelines to minimize waste generation.
- Calibrate chemical equipment to ensure optimal performance.
- Store, retrieve, mix, and monitor chemicals used in production process.
- Track and document production data to maintain accurate records.
- Monitor and adjust parameters of chemical production process to achieve desired product quality.
- Operate lab equipment for chemical tests and verification of product quality against standards.
- Communicate with supervisors and other personnel to review and discuss process changes.
- Enhance product quality by closely monitoring chemical reactions and adjusting parameters as necessary.
- Conduct thorough quality control tests, ensuring product consistency met industry standards.
- Maintain high-quality standards for finished products by conducting rigorous quality control tests.
Customer Service Representative
CapabilityBpo
Durban, South Africa
12.2021 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Made sure customer’s information was kept confidential and safe at all times as per company policy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Field Worker
Statistics South Africa
01.2022 - 04.2022
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Conducted field surveys to collect data for statistical purposes on citizenship.
- Reduced safety incidents by following established safety protocols.
- Improved field productivity by implementing efficient work procedures and time management strategies.
- Contributed to the achievement of project milestones by consistently meeting deadlines for assigned tasks.
- Communicated with coworkers and management to report challenges.
Education
National Senior Certificate - Matric
Mowat Park High School
Montclair, Durban12.2018
Skills
Production planning
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
IsiXhosa
Beginner (A1)
Certification
NDP English Literacy - MANCOSA
Accomplishments
2024-03. Learner’s license
References
Provided upon request.
Timeline
Chemical Operator
Colorgen
07.2024 - Current
NDP English Literacy - MANCOSA
04-2024
Chemical Plant Operator L2 - Scientec College
03-2024
Field Worker
Statistics South Africa
01.2022 - 04.2022
Customer Service Representative
CapabilityBpo
12.2021 - 10.2023
National Senior Certificate - Matric
Mowat Park High School
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