Lungile Ngema
Chemical Plant Operator
Durban
Summary
Chemical Plant Operator with hands on experience in Quality control, assurance and operational procedures. Adept in handling hazardous chemicals and ensuring top-notch quality control, showcased through rigorous testing. Excelled in teamwork and communication, significantly enhancing product quality and operational efficiency. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
Chemical Operator
Colorgen
Westmead
07.2024 - Current
- Operating chemical processing equipment successfully while adhering to company standards.
- Implement safety protocols and procedures for safe, efficient process operation.
- Follow all waste handling guidelines to minimize waste generation.
- Calibrate chemical equipment to ensure optimal performance.
- Store, retrieve, mix, and monitor chemicals used in production process.
- Track and document production data to maintain accurate records.
- Monitor and adjust parameters of chemical production process to achieve desired product quality.
- Operate lab equipment for chemical tests and verification of product quality against standards.
- Communicate with supervisors and other personnel to review and discuss process changes.
- Enhance product quality by closely monitoring chemical reactions and adjusting parameters as necessary.
- Conduct thorough quality control tests, ensuring product consistency met industry standards.
- Maintain high-quality standards for finished products by conducting rigorous quality control tests.
Customer Service Representative
CapabilityBpo
Durban, South Africa
12.2021 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Made sure customer’s information was kept confidential and safe at all times as per company policy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation.
- Participated in training programs to enhance product knowledge and customer service skills.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Field Worker
Statistics South Africa
01.2022 - 04.2022
- Enhanced team collaboration through clear communication and mutual support during field tasks.
- Conducted field surveys to collect data for statistical purposes on citizenship.
- Reduced safety incidents by following established safety protocols.
- Improved field productivity by implementing efficient work procedures and time management strategies.
- Contributed to the achievement of project milestones by consistently meeting deadlines for assigned tasks.
- Communicated with coworkers and management to report challenges.
Education
National Senior Certificate - Matric
Mowat Park High School
Montclair, Durban12.2018
Skills
Production planning
Handling Hazardous chemicals
Precision measuring
Chemical engineering
Excellent communication and time management skills
Teamwork and collaboration
Microsoft Office proficiency
Ability to ensure effective quality control through quality control/testing tools
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
IsiXhosa
Beginner (A1)
Certification
NDP English Literacy - MANCOSA
Accomplishments
2024-03. Learner’s license
References
Provided upon request.
Timeline
Chemical Operator
Colorgen
07.2024 - Current
NDP English Literacy - MANCOSA
04-2024
Chemical Plant Operator L2 - Scientec College
03-2024
Field Worker
Statistics South Africa
01.2022 - 04.2022
Customer Service Representative
CapabilityBpo
12.2021 - 10.2023
National Senior Certificate - Matric
Mowat Park High School