Lungile Ndlangamandla

• Handled cash, credit card, and voucher payments, maintaining accurate financial records.
• Processed payments by cash, cheque, or card to complete transactions.
• Maintained clean, tidy and organised checkout areas.
• Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
• Calculated and provided accurate change to customers after transactions.
• Completed daily records updates to track sales and accurate payment totals.
• Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
• Offered friendly greetings and farewells, creating a welcoming environment for all patrons.
• Processed transactions quickly and accurately, enhancing customer checkout experience.
• Worked overtime shifts to support workflow during busy periods.
• Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.

• Inbound calls, assisting customer with

Relevant queries, Traffic fines, Reconnections of

Accounts,

• checking outstanding balances on customers’ accounts, faxing statements, changing customers’ address and other details, dealing with revenue accounts, handling calls for Pikitup, Metro Police, Roads Agency, Joburg Water, City Power, logging queries making follow up on queries logged using SAP system.
• Remained calm under pressure to handle customer complaints and solve problems.
• Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
• Attended to incoming enquiries within target timeframes.
• Maintained up-to-date knowledge of company policies and procedures to provide accurate information to customers.

• Arranging meetings and booking appointments, answering calls and taking massages, ordering office supplies, documentation and data capturing. Assisting visitors ensuring that they are directed to the right person
• Handled photocopying documents, updating files and faxing communications for staff.
• Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
• Managed confidential information with discretion, upholding data protection standards.
• Secured data by following confidentiality procedures.