Lungile Ncube
Johannesburg,Gauteng
Summary
Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of Microsoft 365 Suit and CRM systems.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work History
Customer Support Specialist
Osiris trading
Johannesburg, South Africa
12.2019 - 07.2023
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Access & verify all documents sent through in- line with Fica regulations and POPI act within the South African betting Market
- Manage all call center requirements and social media channels in line with the departmental strategy and call center requirements and guidelines.
Digital Banking Consultant
First National Bank
Johannesburg, South Africa
10.2018 - 03.2019
- Built and updated financial models to support ongoing budgeting and forecasting processes, analyze complex information and process real-time data.
- Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
- Compared competitor data and statistics to develop business investment strategy and drive growth.
- Worked with business teams to identify issues affecting financial results and profitability.
- Aid with troubleshooting & maintaining Self-service devices to ensure optimal availability to customers
Sales Specialist
Platinum Life
Johannesburg, South Africa
07.2016 - 02.2017
- Abided by safety and health policies, regulatory compliance and product handling procedures.
- Exceeded monthly revenue targets through managing and maintaining high-value clients.
- Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
- Provided outstanding customer service to clients by answering and directing questions and concerns.
- Grew existing client spending by upselling additional services to bespoke needs.
Education
Higher National Diploma - Logistics Management
University of Johannesburg
South Africa 03.2019 -
NVQ Level 4 - Information Technology
PC Training and business College
South Africa 02.2010 - 11.2011
Matric -
Ibhongo Secondary School
South Africa 01.2005 - 11.2009
Skills
- CRM implementation
- LiveAgent
- Microsoft Office Suite
- Customer care
- Brand awareness and representation
- Customer experience
- Excel proficiency
- Instant messaging
- Office 365 usage
- Data confidentiality
- Team effectiveness
- Tech Savy
- Office Equipment
Languages
English
Native
Isizulu
Native
Sesotho
Native
Timeline
Customer Support Specialist
Osiris trading
12.2019 - 07.2023
Higher National Diploma - Logistics Management
University of Johannesburg
03.2019 -
Digital Banking Consultant
First National Bank
10.2018 - 03.2019
Sales Specialist
Platinum Life
07.2016 - 02.2017
NVQ Level 4 - Information Technology
PC Training and business College
02.2010 - 11.2011
Matric -
Ibhongo Secondary School
01.2005 - 11.2009
Similar Profiles
Cathy CooperCathy Cooper
IT Project Manager at Osiris TradingIT Project Manager at Osiris Trading
Mia CordasMia Cordas
Babysitter at Osiris DominguezBabysitter at Osiris Dominguez
Marcos KistMarcos Kist
Moderator at Osiris MetaverseModerator at Osiris Metaverse