Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
Lungile Ncube

Lungile Ncube

Johannesburg,Gauteng

Summary

Customer-focused professional with track record of success in responding to customers' needs in accordance with procedures. Assertive yet polite individual with special talents in drumming up new business. In-depth knowledge of Microsoft 365 Suit and CRM systems.

Overview

7
7
years of professional experience
7
7
years of post-secondary education

Work history

Customer Support Specialist

Osiris trading
Johannesburg, South Africa
2019.12 - 2023.07
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered prompt solutions to maintain customer satisfaction.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Access & verify all documents sent through in- line with Fica regulations and POPI act within the South African betting Market
  • Manage all call center requirements and social media channels in line with the departmental strategy and call center requirements and guidelines.

Digital Banking Consultant

First National Bank
Johannesburg, South Africa
2018.10 - 2019.03
  • Built and updated financial models to support ongoing budgeting and forecasting processes, analyze complex information and process real-time data.
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Compared competitor data and statistics to develop business investment strategy and drive growth.
  • Worked with business teams to identify issues affecting financial results and profitability.
  • Aid with troubleshooting & maintaining Self-service devices to ensure optimal availability to customers

Sales Specialist

Platinum Life
Johannesburg, South Africa
2016.07 - 2017.02
  • Abided by safety and health policies, regulatory compliance and product handling procedures.
  • Exceeded monthly revenue targets through managing and maintaining high-value clients.
  • Tracked competitions, current market and consumer buying trends to develop marketing plans and strategies.
  • Provided outstanding customer service to clients by answering and directing questions and concerns.
  • Grew existing client spending by upselling additional services to bespoke needs.

Education

Higher National Diploma - Logistics Management

University of Johannesburg
South Africa
2019.03 -

NVQ Level 4 - Information Technology

PC Training and business College
South Africa
2010.02 - 2011.11

Matric -

Ibhongo Secondary School
South Africa
2005.01 - 2009.11

Skills

  • CRM implementation
  • LiveAgent
  • Microsoft Office Suite
  • Customer care
  • Brand awareness and representation
  • Customer experience
  • Excel proficiency
  • Instant messaging
  • Office 365 usage
  • Data confidentiality
  • Team effectiveness
  • Tech Savy
  • Office Equipment

Languages

English
Native
Isizulu
Native
Sesotho
Native

Timeline

Customer Support Specialist

Osiris trading
2019.12 - 2023.07

Higher National Diploma - Logistics Management

University of Johannesburg
2019.03 -

Digital Banking Consultant

First National Bank
2018.10 - 2019.03

Sales Specialist

Platinum Life
2016.07 - 2017.02

NVQ Level 4 - Information Technology

PC Training and business College
2010.02 - 2011.11

Matric -

Ibhongo Secondary School
2005.01 - 2009.11

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