Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Lungile Mthethwa

Lungile Mthethwa

PHARMACIST
Mthatha,EC

Summary


Dispensary professional with strong track record in overseeing daily operations and maintaining regulatory compliance. Known for fostering collaborative team environments and driving consistent results. Highly adaptable, with expertise in inventory control and customer service excellence. Hard working Individual, practically involved in health promotion and patient centered care, work well in team works and adjust easily. I have good working ethics and fully equipped to contribute to the health system by rendering exceptional health care services that save lives and improves public health.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
4
4
Languages

Work History

Dispensary Manager

Clicks Retailers
04.2024 - Current
  • Coordinated special events at the dispensary, drawing in new clientele while offering existing customers unique experiences related to cannabis education or entertainment activities.
  • Increased sales through effective product promotion and staff training in upselling techniques.
  • Ensured compliance with state regulations by maintaining accurate records and documentation for all transactions.
  • Monitored industry trends to stay current on new products, technologies, and best practices in cannabis retail management.
  • Established performance metrics for staff members, fostering accountability and driving continual improvement in service levels.
  • Addressed customer concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
  • Improved patient experience by implementing efficient dispensary operations and enhancing customer service.
  • Assisted in the hiring process for new employees, conducting interviews and selecting qualified candidates to join the dispensary team.
  • Maintained a clean, organized store environment to ensure optimal presentation of products and ease of access for customers.

Pharmacy Manager

Alpha Pharm
02.2021 - 03.2024
  • Ensure Supervision of the dispensary and entire store.
  • Ensure pharmacy support staff is appropriately registered with SAPC and comply with annual fees.
  • Oversee Inspection process and taking correct measures regarding inspection reports.
  • Ensure safe and effective storage of scheduled medicines in the pharmacy.
  • Ensure correct and effective record keeping of purchase, sale, possession, return and disposal of medicines.
  • Recruiting and training of staff, Managing conflict within employees.
  • Dealing with complaints, compliments and queries from customers.
  • Managing budget, overseeing pricing processes and stock controlling.
  • Implementing SOP's and Good Pharmacy Practise.

Pharmacist

Voorbrug Pharmacy
01.2020 - 12.2020
  • Accurate dispensing of prescriptions and correcting errors.
  • Compounding, manipulation, preparation and packaging of medicines.
  • Keep abreast of changes in medical aid procedures and requirements for claims and dispensing.
  • Explain all medical aid costs to patients and process all paperwork for claims.
  • Maintain Customer profiles on the system.

Comm Serve Pharmacist

Mseleni Hospital
01.2019 - 12.2019
  • Providing information and advice to the patients with regards to medication to ensure optimal therapeutic outcomes and patient safety.
  • Providing quality pharmaceutical support to primary health care facilities and conducting pharmacy related PHC Audits.
  • Communicate effectively with prescribers and other health care professionals to ensure compliance to legal requirements and rational use of medicines.
  • Drug supply management including control of schedule 5 and 6 medicines according to legal requirements.
  • Good stock management, monitoring procurement process and maintaining cold chain.

Education

Bpharm -

Rhodes University
02.2014 - 12.2017

Matric - undefined

Mashalaza High School
01.2008 - 02.2012

Skills

Excellent Customer Service Skills

References

Ndwandwe, Mamsy, 0724743533, Mseleni Hospital

Timeline

Dispensary Manager

Clicks Retailers
04.2024 - Current

Pharmacy Manager

Alpha Pharm
02.2021 - 03.2024

Pharmacist

Voorbrug Pharmacy
01.2020 - 12.2020

Comm Serve Pharmacist

Mseleni Hospital
01.2019 - 12.2019

Bpharm -

Rhodes University
02.2014 - 12.2017

Matric - undefined

Mashalaza High School
01.2008 - 02.2012

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Lungile MthethwaPHARMACIST