Lungile Manana
Customer Care Agent
Johannesburg
Summary
Experienced Customer Care Officer with strong interpersonal and communication skills seeking to enhance organizational efficiency. Proficient in efficiently resolving customer inquiries in a call center environment.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Customer Care Agent
MSA Outsourcing Sourcing
01.2024 - Current
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Processed orders, prepared correspondences, and completed required documentation.
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Customer Care Officer
Bavo Group Sleep Products
07.2017 - 03.2019
- Logging and solving customer complaints.
- Inbound and outbound calls.
- Following up on customer complaints.
- Sending quotes and invoices to clients.
- Updating clients via emails and calls.
- Filling.
Sales Administrator
Trudon
03.2017 - 06.2017
- Dealt with customer queries.
- Assisting sales team.
- Daily sales administration such as sending quotes and invoices.
- Receiving and processing orders.
- Maintaining sales records.
Administrator
CandiM Trading
11.2016 - 02.2017
- Answering calls.
- Organizing files and preparing documents.
- Assisting in the office with client queries.
- Managing office supplies.
IT Technician
MacNyoni Digital
05.2015 - 08.2016
- OS X and OS installations and upgrades.
- Software and Hardware maintenance.
- Troubleshooting Networks.
- Call out to clients.
- Running SLAʼs.
- Helpdesk Assistance.
- Answering Calls.
- Sending quotes and invoices to clients.
Education
CCNA Certificate -
Central Johannesburg Collage
01.2013 - 01.2014
IT Essentials Certificate - undefined
Central Johannesburg Collage
01.2013 - 06.2013
Internation Computer Driving License Certificate - undefined
Central Johannesburg Collage
Skills
- Microsoft Office
- Communication and interpersonal
- Ability to multitask
- Time management
Resume Objective
To obtain a position as a Customer Care Officer with a reputable company, where I can utilize my interpersonal and communication skills to contribute to the efficient operation of the organization.
Timeline
Customer Care Agent
MSA Outsourcing Sourcing
01.2024 - Current
Customer Care Officer
Bavo Group Sleep Products
07.2017 - 03.2019
Sales Administrator
Trudon
03.2017 - 06.2017
Administrator
CandiM Trading
11.2016 - 02.2017
IT Technician
MacNyoni Digital
05.2015 - 08.2016
CCNA Certificate -
Central Johannesburg Collage
01.2013 - 01.2014
IT Essentials Certificate - undefined
Central Johannesburg Collage
01.2013 - 06.2013
Internation Computer Driving License Certificate - undefined
Central Johannesburg Collage
Similar Profiles
Lucas Papi MokhethiLucas Papi Mokhethi
Prior Authorization Consultant at MSA Outsourcing SolutionsPrior Authorization Consultant at MSA Outsourcing Solutions
Luyanda HlongwaLuyanda Hlongwa
Recruiter at MSA OutsourcingRecruiter at MSA Outsourcing
Mbali Dian TabeteMbali Dian Tabete
Pharmaceutical Claims Administrator at MSA Outsourcing SolutionsPharmaceutical Claims Administrator at MSA Outsourcing Solutions
Shoneez JafferShoneez Jaffer
CEO / Founder at Brain Box Learning CentreCEO / Founder at Brain Box Learning Centre
Tshiko Gabriel MashikeTshiko Gabriel Mashike
Painter and Electrician at Pumla SchoolPainter and Electrician at Pumla School