Lungelwa Tshongwe

• Place outbound phone calls to set appointments to initiate the sales process
• Work to achieve daily, weekly and monthly goals through execution of lead generation activities
• Continuous prospecting through LinkedIn, Networking Events and other sources
• Make set targeted calls daily into target accounts
• Acquire new Business Customers focusing largely on SMEs as well as Enterprise organizations
• Delivery of all personal KPIs and targets, specifically focused on new connections, contract value and profit, identifying and winning new revenue streams across for our omnichannel integration of CXM (Customer Experience Management) & WFO (Workforce Optimization Tool) CRM systems
• This includes solutions incorporating Phone, SMS, Email, Web, Social and Live Chat, with Gamification and AI Analytic Functions
• Having a full understanding of Connex One products and services creating tailored value propositions for prospects
• Acting as an ambassador for the business and exhibiting Connex One core values
• Stakeholder & relationship management - engaging across all levels within prospective customers' businesses
• Develop, manage, and maintain a strong opportunity pipeline to ensure key sales KPIs are met or exceeded.

• Identifying opportunities for business development
• Bringing in new business and developing a client base
• Cold Calling
• Attending meetings to discuss clients' requirements and putting workable solutions together for them
• Managing sales using Pipe Drive as a CRM tool
• Presenting proposals and product offering
• Maintaining clients
• Meeting and Exceeding targets
• LinkedIn, Email, and cold calling to prospect
• Procuring new clients through direct contact cold calling, LinkedIn, Email marketing
• Attending networking activities to research and connect with prospective clients
• Maintaining meaningful relationships with clients to avoid churn
• Suggesting upgrades or added products and services that may be of interest to clients
• Crafting business proposals and contracts to draw in more revenue from clients
• Negotiating with clients to secure the most attractive prices
• Reviewing clients' feedback and implementing necessary changes
• Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

• Telephonic and door-door cold calling - at least 100 cold calls weekly
• Generate new leads
• Upselling to new and existing clients
• Provide clear and accurate feedback to clients regarding their orders and ensuring that queries relating to any orders or after sales are handled timeously
• Ensure that leads are converted into revenue growth
• Source national and international tenders to increase client portfolio
• Provide after sale service to clients and ensure that I am always on call to provide client information training and upskilling to ensure repeat clientele
• Provide excellent customer sales service to ensure referrals, client retention and repeat business
• Ensure that all orders are manufactured and delivered to clients timeously
• Promote awareness of services and product offering to all sectors and industries
• Ensure all online advertising platforms are maintained and updated
• Create a social media presence for Dual Defence on Instagram, Facebook, and LinkedIn
• Create a social media platform and populating brochures and marketing material to prospective clients
• Day-to-day operational management of the company Presentations and demos: Face-to-face, on and off-sight presentations
• On and off sight product demonstrations
• Skype presentations for prospective international clients
• Attend CPF events and defence expos to showcase product offering
• Meet with existing and prospective clients to present and discuss product offering
• Admin: Tender and bid sourcing
• Compile tender documentation
• Application and documenting of company documents: e.g
• SARS Tax clearance certification, CK Documents, B-BEE certification and company resolutions
• Compile pricelist and product brochures
• Source suppliers and negotiating costing
• Compile product manuals and product safety data sheets
• Compile quotations, invoices, POD's and POP's
• Process supplier payments
• Reconcile payments and business.

#DriveChange Manager:

• Managing a team of 32 ( Durban, Cape Town, Johannesburg Branch) for the execution of the branding leg of the fleet, including hiring payroll and staff allocation for campaign.
• Facilitating and compiling asset damage investigations, and offence management alongside HR manager.
• Working closely with all departments to ensure assets were being utilized within budget and appropriately as to avoid damage
• Start to end claims processing on all assets and fleet, whilst ensuring that all/any damaged, stolen or
  lost assets were replaced, claimed for or sent in for repair.
• Drafted compiled and presented company fleet operating manual to be in line with lease master
  agreement requirements for approval by company CFO Marketing and Operations Director.
• Drafted compiled and presented company asset policies, issuance packs and all on boarding / off
  boarding of assets including workflows to be approved by Human Resource Department, Financial
  manager, Operations Manager Sales and IT manager (all departmental heads)
• Implemented new CAPEX procedures to ensure the assets being CAPEX’d were done so without delay.
• Facilitating logistics of company cars from dock to stock yard
• Around the clock liaising with Mall management to ensure the logistics and adherence of show vehicles.
  Including arranging drivers and vehicle rotation.
• Managed and monitored carrier logistics of fleet to 3 provinces to be prepared for on boarding to drivers.
• Compiling reports on fleet handover budget and on boarding timeframes.

• Generate and qualify new sales leads
• Ensure that each lead is converted into revenue growth
• Coupling an ideal product solution in line with the customer's budget to ensure client satisfaction
• Advise clients on the best product suitable to the application they require to ensure repeat sales and minimize product dissatisfaction
• Conduct product demonstrations and presentation as well as client meetings
• Weekly follow up on client sales activity and weekly follow up on client stock levels to ensure repeat business
• Upselling of new products launched and ensuring clients are aware of any specials and monthly discount offers
• Apply for and actively seeking out national and international tenders
• Sales prospecting and cold calling
• Taking advantage of community activity to ensure that I target the correct market Systems Inventory & Stock Management
• Conduct monthly warehouse and production factory stock take
• Complete work in progress reports based on stock takes
• Balance stock weighted averaged systematically
• Prepare GRV's for stock that is required to be booked in/out and t
• Replenish stock as per minimum and maximum inventory levels
• Receive picking and booking in and booking out stock
• Picking of orders ensuring that the correct stock is packed and in excellent quality ready for redistribution
• RMA processing for returns and repairs
• Production scheduling Supplier Management
• Complete vendor applications
• Register suppliers and ensuring that their practices still comply with pricing, product and standard service level agreements
• General Administration & Reporting
• Prepare quotations, pro-forma invoices and tax invoices
• Electronic document control of documentations including but not limited to company secretarial documents
• Update product price lists
• Labour Liaison: Collection, sorting and document controlling of factory staff timesheets, ensuring all leave forms, change of banking details and all employee related queries were approved and accurate prior to submitting to the labor broker
• Escalating all factory staff grievances to the labor broker and ensuring timeous resolution to avoid unnecessary factory downtime
• Calculating and managing staff overtime
• Staff one-on-one meetings
• Outlying and planning key performance areas for staff to ensure maximum productivity
• Drafting and issuance of warnings Exports & Imports
• Preparation of commercial invoices and permits
• Booking of containers and liaising with government officials for clearance
• Finance
• Reconcile creditor and debtor statements against invoices
• Prepare payments to creditors and following CAPEX process for payment
• Company petty cash and expenses management, reconciliation and documenting
• Following up on debtors
• Consolidation of ageing statements
• Provision of bad debt
• Product costing.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Mitigated business risks by working closely with staff members and assessing performance.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.

• Procuring of the most effective and efficient method of financing fleet: Outright purchase / Leasing
• Prepare and present budgets to sites for required assets in accordance to site budget requirements
• Conduct site surveys to ensure that the assets being procured coupled the end user and site application requirements
• Responsible for the registering, de-registering, police clearance, licensing, license renewal, microdotting, road worthy and certification of fleet and assets
• Ensure all fleet and assets insurance was up to date and holding meetings with insurance companies to maintain updated insurance register
• Meet with insurance appointed assessors should claim arise
• Manage fleet GPS tracking installations
• Assist site troubleshoot GPS biometrics
• Ensure the correct units were installed
• Scan driver fingerprints were loaded correctly as the GPS units installed were fingerprint based
• Report and collect installation logs and reporting
• Reconciliation of GPS tracking invoices
• Fines management for all sites
• Oversee and assist in coordinating cross-site mobilization and demobilisation
• Conduct site visits to ensure the location of asset is on the correct site as per location on the fixed asset register usage patterns
• Take proactive and remedial action to rectify to reduce cost and ensure site kept within budget
• Conduct base site asset inspections, booking of inspections and taking LDV's to OEM for maintenance and servicing
• Compile reports for each site fuel usage, monthly asset spends and monthly revenue output from asset utilization
• Monitor driver behavior utilizing biometric telematics systems to continuously monitor aspects such as harsh braking and speeding and route management
• Reprimand and train drivers that did not comply and incentivizing good driver behavior
• Compiling auction and bid documentation for internal asset auctions.

• Building better customer retention by setting and identifying customer expectations early and laying out deliverables
• Cultivate client shared values by taking an interest in clients and their business
• Carry out anticipatory services ensuring that a client was made aware of potential delays prior to the client querying and escalating the problem
• Manage key accounts, maintain a long-term relationship with clients and maximize sales opportunities within them
• Responsible for the effective onboarding of new clients
• Focus on growing and developing existing clients, together with generating new business
• Act as the interface between the customer and all relevant divisions
• Responsible for the effective onboarding of new clients
• Focus on growing and developing existing clients, together with generating new business
• Act as the interface between the customer and all relevant divisions
• Manage a client database of existing clients and new business development clients and liaising with all relevant departments to ensure all round customer satisfaction for the client base
• Follow up calls to customer ensuring that there were no complaints
• Ensure that all SLA cases were complete prior to agreed SLA
• Proactive communication to clients should there be any forecasted delays in deliveries and service
• Reactively handle any problems or unforeseen challenges and putting in place preventative measures to avoid the recurrence of the problem
• Follow up aftersales.

• Cold calling for new business
• Conduct interviews
• Prepare CV'S
• Advertise vacancies
• Conduct client meetings.

• Upheld quality control policies and procedures to increase customer satisfaction.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Provided accurate information regarding product features, pricing, availability and services.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.
• Updated databases with new and modified customer data.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Analyzed customer feedback data to identify trends in sales or service performance levels.
• Maintained current knowledge of new products, services, promotions and other changes that may affect the customer experience.

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Consulted with customers to resolve service and billing issues.
• Conducted outbound calls to follow up on pending orders or resolve ongoing issues quickly.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
• Updated databases with new and modified customer data.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Developed relationships with customers to ensure repeat business opportunities.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Made outbound calls to obtain account information.
• Assisted customers in navigating website for online orders or account management needs.
• Answered inbound calls, chats and emails to facilitate customer service.
• Demonstrated strong organizational skills by managing multiple tasks simultaneously under tight deadlines.
• Processed orders, returns and exchanges efficiently following established procedures.