Lungelwa Dunga
GATEHOUSE CONFIRMATION
Cape Town
Summary
Dynamic professional with extensive experience at Massmart Logistics, excelling in administrative support and customer satisfaction. Proven ability to enhance office organization and reduce data entry errors through meticulous attention to detail. Strong relationship-building skills foster trust, ensuring positive customer experiences while managing multiple priorities effectively. Highly efficient gatehouse confirmation clerk well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency
Overview
10
10
years of professional experience
Work History
Currently Gatehouse Confirmation Clerk
Massmart Logistics
01.2023 - Current
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Liv Clerk
Massmart Logistics
02.2022 - 12.2022
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Customer Service Agent
Bidair Services
09.2019 - 03.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
ADMINSTRATION CLERK
Flight Centre Travel Group
05.2015 - 03.2016
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Answered over calls each day on multi-line telephone systems, supporting communication needs of staff members.
- Documented all contract paperwork, expenses, and resource utilization for accurate and compliant recordkeeping
Education
ND Tourism Management - Communications Information Literacy
Cape Peninsula University of Technology
Cape Town, South Africa 04.2001 -
Langa High School
LangaSkills
Administrative support
Administrative tasks
Database entry
File maintenance
Customer satisfaction
Document management
Spreadsheet development
Processing mail
Relationship building
Operations support
Mail handling
Record preparation
Prioritization
Schedule and calendar management
Timeline
Currently Gatehouse Confirmation Clerk
Massmart Logistics
01.2023 - Current
Liv Clerk
Massmart Logistics
02.2022 - 12.2022
Customer Service Agent
Bidair Services
09.2019 - 03.2020
ADMINSTRATION CLERK
Flight Centre Travel Group
05.2015 - 03.2016
ND Tourism Management - Communications Information Literacy
Cape Peninsula University of Technology
04.2001 -
Langa High School