Lungelwa Doba
MTHATHA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
6
6
years of professional experience
Work History
Account Manager
Panther Star Investment (Sasol Garages)
08.2017 - 09.2023
- Balancing of accounts making sure statements & fleet reports are sent to account holders on a weekly basis and attending to their enquiries, capturing of office data, taking minutes in meetings, follow up on all outstanding payments of the company and processing those payments, set up meetings for potential clients with the Director & Site Manager, monitoring office budget,attending to all finance queries, stock control,investigations of cashier report variances,ending shifts and balancing revenue from cashier point and making sure that overall administrative support is up to standard in the office at all stations.
Patient Admin (Experiential learner)
Midlands Hospital
7 2013 - 10.2014
- Gather and capture information on the system
- Open and maintain patient files, verify patient information
- Collect revenue during the absence of the cashier, issuing of receipts (manually/computerised)
- Answering of telephones and referring calls to the correct stations
- Handling incoming and outgoing files in admissions and registering admitted patients on admission records book.
Education
Diploma - Diploma Management Assistant
Eastcape Midlands College
Graaff Reinet, South Africa 05.2001 -
Skills
Account Management
Educationalbackground
East Cape Midlands College, National Certificate M/A N6, January 2012 - June 2013, Information Processing N6, Computer Practice N6, Communication N6, Office Practice N6, Excelsior Comprehensive School, Grade 12 Senior Certificate, Molly Blackburn High School, 2010
Supportingdocuments
- I.D & Driver's licence copy
- National Senior Certificate
- Management Assitant N4,N5 & N6
Homeaddress
506 Zimbane Valley, Mtata, 5099
Languageproficiency
Good, Good
Personal Information
- ID Number: 910904 1104 084
- Date of Birth: 09/04/91
- Gender: Female
- Nationality: South African
References
- Ms L. Sakhi, True, Midland Hospital, 072 275 0921/(049) 807 7704
- Ms B. Yeko, True, Panther star investments, 071 171 3883/061 651 3985
Timeline
Account Manager
Panther Star Investment (Sasol Garages)
08.2017 - 09.2023
Diploma - Diploma Management Assistant
Eastcape Midlands College
05.2001 -
Patient Admin (Experiential learner)
Midlands Hospital
7 2013 - 10.2014
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