Lungelo Mhlungu
Centurion
Summary
A dedicated IT support professional with nearly four years of hands-on experience as a Network Technician. Expertise includes network monitoring, incident management, and troubleshooting, with a proven track record of resolving hardware, software, and network issues while ensuring IT infrastructure stability. Technical skills are backed by relevant academic qualifications, along with strong verbal and written communication abilities.
A committed team player, passionate about continuous learning, with a focus on applying technical knowledge and emotional intelligence to deliver exceptional first-line support in a dynamic, 24/7 environment. Stayed current with IT advancements during entrepreneurial pursuits by earning a Microsoft 365 certification and applying those skills in various projects.
Available to start immediately, flexible to relocate within South Africa, with a valid unendorsed driver’s license and personal vehicle
Overview
15
15
years of professional experience
1
1
Certification
Work History
Business Entrepreneur
Self Employed
01.2017 - Current
Pursued entrepreneurial opportunities, with a focus on self-directed career development. This experience led to the acquisition of key skills in business understanding, client management, customer care, and financial planning, which are now ready to be applied in a new permanent IT role.
Network Technician
AngloGold Ashanti
09.2012 - 01.2016
- Installing, configuring and administering network technologies
- Installing, configuring workstations for IP/IPX based LAN
- Installing and configuring DHCP Client/Server systems to support dynamic IP address allocation
- Collecting and analyzing data on recurring issues, then conceptualizing and implementing effective solutions to prevent future occurrences
- Installing, configuring, upgrading, and troubleshooting hardware across servers, desktops, notebooks, and printers (Laser and DeskJet)
- Maintaining Active Directory, managing security domains, user profiles, and other network resources, and ensuring optimal performance of Enterprise Windows Servers.
- Communicate effectively with service providers to ensure that IT objectives are accurately delivered as required by the mine
- Effectively liaising with service providers to ensure IT objectives align with business needs.
- Provide support to users by addressing logged calls and troubleshooting hardware and software issues in line with Service Level Agreements (SLAs), ensuring minimal downtime and maximum efficiency
- Troubleshooting of hardware, software and network related problems with complete understanding of network, hardware and software administration.
Intern
Gijima Ast
10.2010 - 08.2012
- Respond to logged calls on time to minimise downtime
- Connecting and removing users to the company network
- Configure users' emails
- Support on Microsoft office 2003 to to 2010
- Installing software and maintaining hardware
- Troubleshooting software and hardware problems
- Conducting weekly backups on the server
- Advice users on maintaining healthy computer system environment.
IT Assistant - Volunteer
College Campus
03.2010 - 10.2010
- Assist students and staff with hardware and software problems
- Ensuring all anti viruses are up to date Helping students with internet and printing issues
- Hardware and Software maintenance
- File management on active directory
- Laptop set-up (VPN), attending to Wi-Fi issues and any network related issues.
Education
NDiploma in IT Networking -
College Campus
01.2011
Matric -
Masibumbane High School
12.2008
Skills
- Microsoft Office 95 / 2000 / XP / 2003 / 2007 / 365
- Active Directory, Group Policy
- Microsoft Windows Servers NT / 2000 / 2003 / 2008
- Microsoft Exchange 55 / 2000 / 2003 / 2007 / 2010
Certification
- CompTia A+ Certified Professional
- CompTia N+ Certified Professional
- Microsoft 365 Cerfitied
- Microsoft Certified Professional (MCP)
- Microsoft Certified Technology Specialist (MCTS)
- Windows XP
- Windows 7
- Windows Server 2003 and 2008
Timeline
Business Entrepreneur
Self Employed
01.2017 - Current
Network Technician
AngloGold Ashanti
09.2012 - 01.2016
Intern
Gijima Ast
10.2010 - 08.2012
IT Assistant - Volunteer
College Campus
03.2010 - 10.2010
NDiploma in IT Networking -
College Campus
Matric -
Masibumbane High School
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