Lungelo Mhlongo

Work History

Fidelity ADT

Johannesburg, South Africa

03.2024 - Current

Contributed to improved sales results by providing product knowledge and recommendations to customers.
Maximized customer retention with attentive service and proactive issue resolution.
Managed escalated customer complaints, ensuring satisfactory resolutions while maintaining professionalism at all times.
Provided support during busy periods, maintaining quality service standards under pressure.
Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
Strengthened customer loyalty by delivering personalized service and timely followups.
Reduced call wait times by efficiently handling high volumes of inbound calls from customers seeking assistance or information.
Streamlined communication between customers and internal departments for efficient problemsolving.
Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Clicks

Johannesburg, South Africa

04.2022 - 12.2022

Assisted customers in locating items, ensuring a positive shopping experience.
Streamlined store operations with effective inventory management and restocking practices.
Provided excellent customer service, promptly addressing inquiries and resolving issues.
Processed shipments upon arrival, quickly updating inventory systems for accurate tracking.
Assisted in training new hires on store procedures, policies, and product knowledge.
Collaborated with team members to achieve overall store goals and objectives.
Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships.
Contributed to team success by supporting colleagues during peak periods or staff shortages.
Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
Implemented visual merchandising strategies to attract customers and increase sales potential.
Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
Developed strong product knowledge to educate customers on features and benefits.
Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
Promoted special offers and discounts to boost revenue during promotional events or slow periods.
Completed daily tasks accurately and on-time to support shop needs.
Remained calm and composed in tense situations involving angry or upset customers.