Microsoft Excel
Lungelo Mhlongo
Customer Relations Agent
Johannesburg
Summary
My name is Lungelo Mhlongo, I am the oldest of two boys and I live with my mother and my brother. I am currently studying for my BCom in Human Resources Management and I am 21 years old. I am always willing to learn and improve on myself, to be the best person I can be, professionally or otherwise.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Customer Relations Agent
Fidelity ADT
Johannesburg, South Africa
03.2024 - Current
- Contributed to improved sales results by providing product knowledge and recommendations to customers.
- Maximized customer retention with attentive service and proactive issue resolution.
- Managed escalated customer complaints, ensuring satisfactory resolutions while maintaining professionalism at all times.
- Provided support during busy periods, maintaining quality service standards under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Strengthened customer loyalty by delivering personalized service and timely followups.
- Reduced call wait times by efficiently handling high volumes of inbound calls from customers seeking assistance or information.
- Streamlined communication between customers and internal departments for efficient problemsolving.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Shop Assistant/Cashier
Clicks
Johannesburg, South Africa
04.2022 - 12.2022
- Assisted customers in locating items, ensuring a positive shopping experience.
- Streamlined store operations with effective inventory management and restocking practices.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Processed shipments upon arrival, quickly updating inventory systems for accurate tracking.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Collaborated with team members to achieve overall store goals and objectives.
- Increased repeat business with exceptional communication skills that fostered long-lasting customer relationships.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Implemented visual merchandising strategies to attract customers and increase sales potential.
- Conducted regular inventory audits, identifying discrepancies and maintaining accurate stock levels.
- Developed strong product knowledge to educate customers on features and benefits.
- Participated in store meetings to discuss performance metrics, sales goals, and improvement strategies.
- Promoted special offers and discounts to boost revenue during promotional events or slow periods.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
Education
BCom In Human Resources Management - Human Resources Management
- Continuing education in Human Resources Management.
Matric - Matric
12.2021
Skills
Teamwork
Problem Solving
Flexibility
Bilingual
Innovative
Organizational skills
Diligent
Creativity
Customer service
Attention to detail
Conflict Resolution
Composure
Software
Ulwazi Listener
Microsoft Word
Microsoft Powerpoint
Java Script
Interests
Football
Reading
Running
Exercising
Chess
Podcasts
Timeline
Customer Relations Agent - Fidelity ADT
03.2024 - Current
Shop Assistant/Cashier - Clicks
04.2022 - 12.2022
Manosa - BCom In Human Resources Management, Human Resources Management
Edenglen High School - Matric, Matric