Lungelo Mbambo
Surveillance Officer
Durban,KZN
Summary
Dedicated security professional experienced conducting visual, audio and video surveillance to document actions of both customers and staff. Good report writing and relationship-building abilities. Proficient in monitoring. Effective at maintaining a strong security presence to deter unauthorized activities. Hardworking, resourceful, and proactive with good problem-solving skills. Rational Surveillance Operator with extensive knowledge of table games, slot machines and cage procedures for large gaming establishments. Reliable and willing to track suspicious activities and behavior throughout public areas. Ready to utilize exceptional organizational and decision making talents in a new role with a terrific organization.
Overview
4
4
years of professional experience
2
2
Certifications
Work History
Surveillance Officer
Goldrush
02.2023 - Current
- Reduced potential threats by identifying suspicious activities and promptly reporting to relevant authorities.
- Promoted a culture of integrity within the organization by consistently modeling ethical behavior while performing surveillance duties.
- Increased efficiency in surveillance operations by staying up-to-date on the latest industry trends, tools, and best practices.
- Conducted detailed incident reports following any security breaches or suspicious occurrences, aiding in preventing future incidents.
Customer Service
Goldrush
12.2022 - 02.2023
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Provided exceptional customer service, addressing concerns promptly and courteously.
- Managed customer service inquiries and complaints for customer satisfaction.
- Provided exceptional customer service, addressing concerns promptly and accurately.
Front Desk Receptionist
Goldrush
09.2022 - 12.2022
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
- Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
Bartender
Goldrush
01.2021 - 03.2022
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
Education
No Degree -
Fundinduku Secondary School
Durban, South Africa 04.2001 -
Skills
A)Engaging personality
B) Payment Processing
C) Menu Memorization
D) Liquor, beer, and wine knowledge
E) Professional Appearance
F) Cash Register Operation
G) Wine and liquor knowledge
H) Beverage Preparation
I) Customer service expertise
K) Customer Service
L) Staff Management
M) Video Surveillance
N) Background Checks
O) Team Surveillance
Q) CCTV Monitoring
Secondaryeducation
Fundinduku High School, Tafelkop, Durban, 12, 2017
Age
25
Personal Information
- Gender: Male
- Nationality: South African
References
Mandisa Ntuli, Goldrush, Chatsworth, Durban, +27 31 828 4100
Certification
Security grade C
Languages
English
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeInternshipLocation Preference
On-SiteRemoteImportant To Me
Company CultureHealthcare benefitsPaid sick leaveCareer advancementWork-life balanceTeam Building / Company RetreatsFlexible work hoursWork from home optionPersonal development programsQuote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Surveillance Officer
Goldrush
02.2023 - Current
Customer Service
Goldrush
12.2022 - 02.2023
Front Desk Receptionist
Goldrush
09.2022 - 12.2022
Bartender
Goldrush
01.2021 - 03.2022
No Degree -
Fundinduku Secondary School
04.2001 -