Lungelo Madiya
DIP: INFORMATION TECHNOLOGY
Durban,KwaZulu-Natal
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
- Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Manager
BZN Technologies
Durban, KwaZulu-Natal
08.2020 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Cash Monitoring Operator
Hollywoodbets
Durban, KwaZulu-Natal
08.2016 - 03.2018
- Handled more than 10 calls per day to address customer inquiries and concerns.
- Participated in team-building activities to enhance working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Improved operations through consistent hard work and dedication.
- Created plans and communicated deadlines to ensure projects were completed on time.
Betting Clerk
Supabets
Durban, KwaZulu-Natal
08.2015 - 07.2016
- Calculated winnings and losses based on betting odds and players' choices.
- Conducted gambling games of dice, roulette or keno.
Clerk
Emyezweni S.PS
Lusikisiki, Eastern Cape
02.2013 - 11.2013
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Received and routed business correspondence to correct departments and staff members.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
Computer Facilitator
Intellect Technology
Lusikisiki, Eastern Cape
01.2009 - 12.2012
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained energy and enthusiasm in fast-paced environment.
- Delivered ICDL to customer locations within specific timeframes.
Education
High School Diploma -
Vulindlela Com. Tech High
Bizana 02.2005 - 11.2007
DIP: INFORMATION TECHNOLOGY
UNISA
Durban 01.2022 - Current
Skills
ICDL
Certification
ICDL
Timeline
DIP: INFORMATION TECHNOLOGY
UNISA
01.2022 - Current
Manager
BZN Technologies
08.2020 - Current
Cash Monitoring Operator
Hollywoodbets
08.2016 - 03.2018
Betting Clerk
Supabets
08.2015 - 07.2016
Clerk
Emyezweni S.PS
02.2013 - 11.2013
Computer Facilitator
Intellect Technology
01.2009 - 12.2012
ICDL
01-2008
High School Diploma -
Vulindlela Com. Tech High
02.2005 - 11.2007
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