Summary
Overview
Work History
Education
Skills
References
Timeline
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Lungelo Colvelle

Pinetown

Summary

Dynamic professional with a proven track record at AlphaBPO, excelling in client communication and financial analysis. Expertise in negotiating favorable outcomes and enhancing operational efficiency through effective strategy implementation. Strong leadership abilities and meticulous attention to detail contribute to successful management of complex financial arrangements.

Overview

8
8
years of professional experience

Work History

Variations Officer

AlphaBPO
01.2024 - Current
  • Assisted in overseeing the operations of the Variations department, acting as the Second-in-Command (2IC) to support leadership in managing team performance and workflow.
  • Assessed client financial conditions to determine and propose modifications to Individual Voluntary Arrangements (IVAs).
  • Prepared detailed and compliant variation proposals for creditors, ensuring accuracy and adherence to regulatory standards.
  • Acted as a key point of contact for clients, offering professional advice on repayment adjustments and financial implications.
  • Sustained regulatory compliance for department by tracking and applying changes as required.
  • Maintained accurate records of proposals, decisions, and communications, ensuring data integrity within internal systems.
  • Supported departmental leadership in improving operational processes and achieving performance targets.

Client and Creditor Relations Officer

AlphaBPO
01.2020 - 12.2023
  • Served as the primary point of contact between creditors and clients, facilitating smooth communication and resolution of financial arrangements.
  • Conducted detailed financial portfolio reviews to identify viable repayment options, and reduce the risk of default.
  • Reconciled accounts to ensure accurate financial records and identify discrepancies for resolution.
  • Addressed creditor queries with supporting documentation for payment schedules and amendments.
  • Monitored overdue accounts and implemented recovery strategies for outstanding balances.
  • Collaborated with internal teams to align creditor agreements with client needs and financial policies.
  • Maintained positive relationships with creditors during recovery efforts.

Sales and Administration Agent

Avbob
11.2017 - 01.2019
  • Executed face-to-face insurance sales to build client relationships.
  • Captured client information in system for accurate record-keeping.
  • Managed administrative tasks to ensure smooth operations.
  • Generated end-of-day reports and communicated findings to management.

Education

Diploma - Journalism

Rosebank College
Durban
01.2018

Matric -

Sparks Estate Secondary
01.2013

Skills

  • Negotiation skills
  • Client communication
  • Financial analysis
  • Time management
  • Attention to detail
  • Leadership abilities
  • Excel proficiency
  • Data management
  • Organizational administration
  • Analytical thinking
  • Risk assessment

References

  • Khetha Ntombela, Avbob, Team Leader, 083 590 6976
  • Thabiso Mohlakoana, Affinity Solution, Team Leader, 079 797 4970

Timeline

Variations Officer

AlphaBPO
01.2024 - Current

Client and Creditor Relations Officer

AlphaBPO
01.2020 - 12.2023

Sales and Administration Agent

Avbob
11.2017 - 01.2019

Diploma - Journalism

Rosebank College

Matric -

Sparks Estate Secondary

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Lungelo Colvelle