Lunga Tikipeni
Bothasig, Cape Town 7441
Overview
18
18
years of professional experience
Work History
Senior Administrative Assistant
JETDark Data
Cape Town
08.2026 - Current
- Compiled and presented reports for board meetings, supporting informed decision-making.
- Monitored email correspondence, prioritising urgent messages and drafting responses to stakeholders.
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Managed confidential documents with discretion, ensuring privacy and security of sensitive information.
- Assisted in recruitment processes, scheduling interviews and communicating with candidates efficiently.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Established and sustained effective communication channels with team members and stakeholders. courteous and effective working relationships.
- Supported project management teams, ensuring timely delivery of projects within scope and budget.
- Developed excellent working knowledge of industry trends and improvements in processes.
Test Administrator
University of Cape Town
Cape Town
11.2022 - 11.2024
- Achieved service time and quality targets.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Engaged with customers to better understand needs and deliver excellent service.
- Actively listened to customers to fully understand requests and address concerns.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Built and maintained courteous and effective working relationships.
- Maintained clean, safe working environments to eliminate accident risks.
Loan Specialist
Direct axis
Cape Town
02.2012 - 10.2016
- Analysed customer financial statements and credit data to assess creditworthiness for loan approvals.
- Analysed client records to assess financial viability of lending applications.
- Conducted detailed risk assessments on new credit applications, recommending approval or denial.
- Managed a portfolio of loans, monitoring compliance with terms and identifying risk factors.
- Reviewed legal documents related to credit, such as contracts and loan agreements, to ensure compliance.
- Negotiated terms with both new and existing customers, setting credit limits and payment plans.
- Educated customers about conditions of credit and loans, repayment requirements and loan periods.
- Advised customers on best available loan products and credit options.
- Implemented credit policies and procedures to minimise bad debts and improve recovery rates.
- Collaborated with sales and customer service teams to resolve credit issues and support business growth.
- Submitted credit and loan applications to underwriters for verification and recommendations.
Receptionist
Moyo
Stellenbosch
03.2009 - 02.2010
- Welcome visitors warmly and present a professional face for the organisation.
- Greet guests at reception, creating a welcoming atmosphere that enhances visitor experience.
- Provide polite, professional customer service through positive first impressions.
- Meet arriving customers promptly and offer friendly, knowledgeable assistance.
- Handle incoming phone calls and log accurate messages for staff.
- Answer calls and route callers to staff via multi-line system.
- Relayed messages promptly to ensure timely communication among staff. to personnel for timely internal communication.
- Respond to client, vendor, and public enquiries, providing clear information that fosters positive relationships.
- Keep reception area clean and orderly for a welcoming first impression.
- Complete daily administrative tasks, ensuring smooth operations and supporting staff efficiency.
Education
Diploma - Accounting
Cape Peninsula University of Technology
Cape Town, WC01-2022
Skills
- Administrative support
- Microsoft Excel proficiency
- Report preparation
- Calendar and records management
- Meeting facilitation
- Recruitment coordination
- Talent acquisition
- Effective communication
- Stakeholder engagement
- Stakeholder communication
- Digital proficiency
- Effective communication
- Problem solving
- Office coordination
- Professional demeanour
- Digital proficiency
- Professional demeanour
REFERENCES
- Zukiswa, Siyongwana, Former manager, 0837296267, University of Cape Town, Manager
- Crystal, Bluff, Former Manager, +27 (74) 574-5117, Moyo, Manager
- Sinovuyo, Jwili, Former Manager, +27 (81) 534-8168, Direct axis, Team leader
Timeline
Senior Administrative Assistant
JETDark Data
08.2026 - Current
Test Administrator
University of Cape Town
11.2022 - 11.2024
Loan Specialist
Direct axis
02.2012 - 10.2016
Receptionist
Moyo
03.2009 - 02.2010
Diploma - Accounting
Cape Peninsula University of Technology