Lunga I Smith
Summary
Accomplished Regional Sales Manager at Continental - ContiTech Services, adept in strategic planning and sales leadership. Spearheaded market expansion, achieving significant sales growth through expert relationship selling and CRM software utilization. Excelled in training and mentoring, enhancing team performance. Proven track record in business development, emphasizing customer service and analytical thinking.
My experience in Technical Sales has offered me the opportunity to cultivate my expertise in understanding consumer needs. This is while
simultaneously focusing on achieving targets. With 8 years of experience under my belt, I have developed strong interpersonal skills. This can
allow me to provide an exceptional customer service that goes beyond the basic needs of my customers. I am confident that I can use my
professional and personal experiences to help your organisation reach its goals.
Overview
16
16
years of professional experience
Work History
Regional Sales Manager
Continental - ContiTech Services
03.2024 - Current
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts.
- Developed and maintained positive relationships with clients in assigned sales territories.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Finalized sales contracts with high-value customers.
- Collaborated with senior executives to evaluate performance in regional area and develop strategies to expand revenue generation.
Area Services Sales Manager SSA
Continental - ContiTech Services
07.2022 - 02.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
HILTI
Account Manager (Mining)
10.2021 - 06.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
External Technical Sales Representative
Conveyor & Industrial Supplies
02.2021 - 09.2021
- Engaged large and medium end-users to deliver company's total value proposition to increase sales.
- Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
- Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
- Drove team revenue totals by bringing in top sales numbers.
- Increased product sales by effectively communicating technical specifications and benefits to potential clients.
- Generated and executed sales plans in existing customer base to meet profit increase goals.
- Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Owner
Service Circuit (Industrial & Mining Supplies)
09.2019 - 11.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Sales & Marketing Engineer
ABEAR Industrial (Belt Conveyor Accessories)
01.2017 - 08.2019
- Analyzed campaign performance metrics using tools like Google Analytics, making data-informed recommendations for future improvements.
- Spearheaded employee training initiatives aimed at strengthening the skills of the marketing team members.
- Developed targeted email marketing campaigns that resulted in higher open rates and click-through rates for various audiences.
- Launched international marketing campaigns to expand the company''s global reach and increase revenue from overseas markets.
- Cultivated relationships with key industry influencers to increase brand visibility through earned media coverage.
- Conducted market research to identify trends, opportunities, and potential threats to inform business decisions.
- Increased brand awareness by developing and implementing strategic marketing plans.
Sales Manager
Virgin Active (Gym Membership)
07.2016 - 12.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Evaluated performance against goals and implemented appropriate development plans.
Senior Support Administrator
City of Ekurhuleni (Local Municipality)
04.2010 - 08.2015
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
Supervising Sales Representative
TRAVTRUST INVESTMENTS (Time Share)
06.2008 - 11.2009
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Education
Bachelor of Accountancy - Accounting
University of Johannesburg
Auckland Park, South Africa12.2009
High School Diploma -
Tembisa High School
Temba, South Africa12.2006
Skills
Sales Leadership
Customer Service
Strategic Planning
Business development and planning
Sales expertise
Deal Closing
Business Development
Relationship selling
Account development
Training and mentoring
Account Management
Territory expansion
Lead Generation
Contract Negotiations
Sales initiatives and techniques
Sales Tracking
Analytical Thinking
Sales Presentations
Product Knowledge
CRM Software
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Zulu
Bilingual or Proficient (C2)
Tswana
Bilingual or Proficient (C2)
Timeline
Regional Sales Manager
Continental - ContiTech Services
03.2024 - Current
Area Services Sales Manager SSA
Continental - ContiTech Services
07.2022 - 02.2024
HILTI
Account Manager (Mining)
10.2021 - 06.2022
External Technical Sales Representative
Conveyor & Industrial Supplies
02.2021 - 09.2021
Owner
Service Circuit (Industrial & Mining Supplies)
09.2019 - 11.2020
Sales & Marketing Engineer
ABEAR Industrial (Belt Conveyor Accessories)
01.2017 - 08.2019
Sales Manager
Virgin Active (Gym Membership)
07.2016 - 12.2016
Senior Support Administrator
City of Ekurhuleni (Local Municipality)
04.2010 - 08.2015
Supervising Sales Representative
TRAVTRUST INVESTMENTS (Time Share)
06.2008 - 11.2009
Bachelor of Accountancy - Accounting
University of Johannesburg
High School Diploma -
Tembisa High School
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