Lunet Stassen
Executive Virtual Assistant
Cape Town,Western Cape
Summary
Dependable Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10 years of experience providing quality administrative support to clients.
Overview
20
20
years of professional experience
4
4
Certificates
3
3
Languages
Work History
Executive Virtual Assistant
Cape Town
Cape
06.2023 - Current
- Executed travel arrangements by researching and booking flights and accommodations.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information.
Content Creator & Marketing Assistant
Reach Creative
05.2020 - 03.2023
- Applied current editing and photography tools to tell great stories.
- Strengthened content through proofreading and editing.
- Developed original content using social listening and independent sources.
Virtual Customer Care Agent
Amazon, Cape Town
Cape Town
09.2017 - 04.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Executive Assistant
Direct Equipment Solutions
Durban
01.2013 - 07.2017
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Office Manager/ PA
Real Advertising
Durban
12.2009 - 06.2013
- Provided professional services and support in a dynamic work environment.
- Coordinated special projects and managed schedules.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
International Flight Attendant
South African Airways
11.1984 - 10.2001
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Education
High School Diploma -
Kuswag High School
Durban, South Africa 01.1979 - 1983.12
Skills
Customer relations and communications
Certification
Master Microsoft Word Beginner to Advanced
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Master Microsoft Word Beginner to Advanced
09-2023
Microsoft Excel - Excel from Beginner to Advanced
09-2023
Must-Have Skills for Virtual Assistants in 2023
06-2023
Executive Virtual Assistant
Cape Town
06.2023 - Current
Certificate In Digital Marketing
11-2020
Content Creator & Marketing Assistant
Reach Creative
05.2020 - 03.2023
Virtual Customer Care Agent
Amazon, Cape Town
09.2017 - 04.2020
Executive Assistant
Direct Equipment Solutions
01.2013 - 07.2017
Office Manager/ PA
Real Advertising
12.2009 - 06.2013
International Flight Attendant
South African Airways
11.1984 - 10.2001
High School Diploma -
Kuswag High School
01.1979 - 1983.12
Similar Profiles
Vuyiswa LauVuyiswa Lau
Accounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South AfricaAccounts Payable Administrator at Cape Peninsula University of Technology, Bellville, Cape Town - South Africa
Maya ReitsteinMaya Reitstein
Filmmaker at City Of Cape TownFilmmaker at City Of Cape Town
Zethu AlbanieZethu Albanie
Academic Tutor at University Of Cape TownAcademic Tutor at University Of Cape Town