Hubspot
Luncedo Calvin Shangase
Employee Benefits Specialist
Durban,Kwa Zulu Natal
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Regional Benefits Specialist (Africa)
Atlas HXM
05.2023 - Current
- Conduct regular check-ins and status updates with clients to gather feedback, assess satisfaction levels, and identify areas for improvement
- Collaborate with internal teams to resolve any client issues or escalations, ensuring timely and effective resolution
- Act as a bridge between the client and internal teams, facilitating communication and ensuring alignment on project goals and expectations
- Conduct onboarding and offboarding of employees and clients
- Enrollment of employees on to be medical insurance and other employee benefits
- Monitor client satisfaction and retention rates, taking proactive measures to enhance client loyalty and mitigate churn
- Stay updated on industry trends, competitor activities, and emerging technologies to provide valuable insights and recommendations to clients
- Handling of contract renewals, negotiations, and extensions, ensuring a smooth transition and continued partnership.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Streamlined benefits administration processes for improved efficiency and reduced errors.
- Negotiated cost-effective contracts with insurance carriers, resulting in significant savings for the company.
Group Risk Rebroke Analyst
TSA
01.2022 - 05.2023
- Group risk quotation and administration for top insurers in the country
- Employee benefits management
- Build key relationships with all service providers (i.e
- Administrators, insurers, individual advisors, etc.), distribution partners, and target market
- General administration of sending out the quote with all the terms and conditions, advising of members that are excluded
- Determining the Industry and location for the quote and processing the member data on excel
- Hold Team meeting and present monthly metrics
- Sales report and monthly general meetings
- Training new employees on the quote packages
- Dealing with nonstandard quotes which are large group quotes and working out percentage of salary and unit rates
- Sticking to the allocated turn around times and same day responses for any query and quote received as acknowledgement.
- Assisted in decision-making processes by presenting accurate, data-driven recommendations to stakeholders.
Employee Benefits Healthcare Administrator
PSG Employee Benefit Midlands
01.2018 - 12.2021
- New Business Medical aid and insurance application joining employer groups or individuals
- Achieved timely completion of projects by effectively collaborating with cross-functional teams in planning, execution, and evaluation stages.
- Developed strategic partnerships with local healthcare providers to expand services offered, enhancing overall care quality for patients.
- Successfully navigated organizational transitions such as mergers, acquisitions, or changes in leadership by maintaining a constant focus on patient-centered care throughout all stages of change.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Successfully negotiated client contract renewals to create increased revenue.
- Gap cover applications and Claims processing
- Working with Discovery, Momentum, Fedhealth, Bonitas and many other Medical aid schemes
- Submit claims to gap cover insurers like Stratum, Kaelo, Ambeldown and others
- Addition of dependents, removal of dependents, transfer to new employer and transferring to personal capacity of medical aid
- Constant communication with employer groups and medical aid and gap covers in a professional manner at all times
- Process Compliance Documents on behalf of advisers for advise given and recommendations made to be sent to the client and kept for record keeping.
- Ensured compliance with industry regulations and accreditation standards through regular audits and updating internal processes accordingly.
Telesales
The unlimited
10.2017 - 12.2017
- Calling of leads
- Getting referrals
- Handling and dealing with tough client’s queries
- Sales
- Team leader assistance
- Administration of capturing sales for the week
- Assistance trainer.
- Prospected and secured new business through telesales and relationship building.
- Developed strong communication and organizational skills through working on group projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Gained strong leadership skills by managing projects from start to finish.
Education
Grade 12 -
St Christopher Academy
Wealth Management - undefined
Kairos training college
Foundations of Project Management -
Google
Skills
Analytical
Advance Excel and word
Attention to detail
Excellent administration skills
Verbal and written communication
Problem solving
Negotiation skills
Computer skills
Hubspot CRM
Sales
Time Management
Flexible and Adaptable
Public Speaking
References
- Shanalie Wijeyawardana, Manager, 031 561 1044, TSA
- Kesh Simney, Manager, 083 225 1689 / 0860 105 158, PSG
- Mrs K Govender, Assistant Manager, Unavailable, The Unlimited
Software
Excel
SQL
Timeline
Regional Benefits Specialist (Africa)
Atlas HXM
05.2023 - Current
Group Risk Rebroke Analyst
TSA
01.2022 - 05.2023
Employee Benefits Healthcare Administrator
PSG Employee Benefit Midlands
01.2018 - 12.2021
Telesales
The unlimited
10.2017 - 12.2017
Grade 12 -
St Christopher Academy
Wealth Management - undefined
Kairos training college
Foundations of Project Management -
Google