Luluma Ziyane
BUSINESS MANAGEMENT GRADUATE
Summary
Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Gauteng Provincial Contact Centre
2023.11 - 2024.05
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Attended telephone skills and program information training sessions to boost aptitude.
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
Financial Advisor
Old Mutual
2021.05 - 2022.02
- Educated clients on potential risks and rewards associated with various investments.
- Studied financial documents to identify potential areas needing improvement.
- Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
Call Center Sales Representative
Platinum Life
2019.01 - 2019.09
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Sales Assistant
Nike
2017.05 - 2018.12
- Met and exceeded sales targets consistently, contributing to overall team success.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Education
Business Management
South West Gauteng College
Horizon 2001.04 - 2016.04
Matric -
R.W FICK Senior Secondary
12.2014
Skills
Personal Development
Communication
Teamwork
Word Processing
Typing Speed
Punctual
Confident and Efficient
Technical Skills And Industry Knowledge
- Customer Service
- Microsoft Office 365
- Windows Proficient
- Business Strategy
- RE knowledge Sales
- Business Analysis
- Troubleshooting
- Financial Investments
Personal Information
- ID Number: 9612170653086
- Dependents: 1
- Gender: Female
- Nationality: South African
- Driving License: Code 08
- Marital Status: Single
Reference
- Nike Sandton
Reference: Lesego 011 883 8883
- Platinum life
Reference: Seun Selane 073 930 0419
- Old Mutual
Reference: Tshepiso Moisane 083 497 9062
- Gauteng Provincial Contact Centre
Reference:Katlego Tenza 078 695 3162
Timeline
Call Center Agent
Gauteng Provincial Contact Centre
2023.11 - 2024.05
Financial Advisor
Old Mutual
2021.05 - 2022.02
Call Center Sales Representative
Platinum Life
2019.01 - 2019.09
Sales Assistant
Nike
2017.05 - 2018.12
Business Management
South West Gauteng College
2001.04 - 2016.04
Matric -
R.W FICK Senior Secondary
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