Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Training
Disclaimer
Timeline
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Lulu Mustafa Sindi

Dar es Salaam

Summary

Positive, upbeat professional bringing several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Officer

Absa Bank Tanzania
Dar es Salaam
11.2021 - Current
  • Advising customers (communicate and inform) on the best options we offer in the bank, as well as cross-selling the bank's products to meet their financial needs.
  • Managing all customers visiting the bank as the first line of contact, and making sure that they are provided with all the information they need.
  • Elaborating on the usage of digital channels and solving digital-related queries.
  • Engaging with and listening to customers’ complaints and queries to ensure proper channeling for resolutions.
  • Providing information to customers concerning system updates, service adjustments, operational changes, and all other bank-related details.
  • Maintaining a good relationship with customers to ensure customer retention and service satisfaction.
  • Performing transactions for customers walking into the branch, i.e., internal transfers, deposits, foreign transactions, and cash withdrawals.
  • Ensuring all movements of money from the vault room to the cashiers, i.e., during the beginning of the business and in the middle of the day in case of insufficiency or excess of cash.
  • Balancing and managing the financial books, and making sure that the asset (money/cash) in the branch is balanced both physically and in the system.
  • Signing for the release of the cheque and telegraphic transfer books.
  • Conducting daily maintenance of the Automated Teller Machines (ATMs), making sure that money is available for customers whenever they come to withdraw.
  • Handling credit card PINs and giving them to respective customers.

Marketing and Corporate Relations Executive

Absa Bank Tanzania Limited
Dar es Salaam
11.2017 - 08.2021
  • Prepared comprehensive media reports from finance, sponsorship, and citizenship outlets to support bank operations.
  • Organized departmental events, including CSR initiatives and Women’s Day celebrations.
  • Facilitated regulatory campaigns through communication and visits to Gaming Board of Tanzania.
  • Monitored and distributed collaterals to bank staff across Tanzania for timely delivery.
  • Assisted Citizenship Manager with CSR-related activities to enhance community engagement.
  • Updated and executed the bank's communication plan for effective outreach.
  • Oversaw supply and service contract preparations, monitoring, and reporting related to communications.
  • Maintained strong relationships with suppliers and media personnel for operational efficiency.

Education

Bachelor’s degree in Arts - Public Relations and Marketing

St. Augustine University
MWANZA- TANZANIA
01.2017

Advanced Certificate - Secondary Education

St. Theresa of The Child Jesus
ARUSHA TANZANIA
01.2013

Certificate - Secondary Education

Canossa Secondary School
TEGETA KIBAONI DAR ES SALAAM
01.2010

Skills

  • Organizational and communication skills
  • Relationship management
  • Customer service and support
  • Conflict resolution
  • Teamwork and adaptability
  • Microsoft Office proficiency
  • Critical thinking and data privacy awareness
  • Charge reconciliation

Certification

  • CERTIFICATE OF RECOGNITION PROVIDER; UNITED NATIONS CLUBS TANZANIA NETWORK (UNCTN) Address: POSTA, DSM, DAR ES SALAAM (Tanzania)
  • CERTIFICATE OF RECOGNITION PROVIDER; YOUNG TOURISM NETWORK (YTN) Address: ARUSHA, (Tanzania)
  • CERTIFICATE OF DISTINCTION PROVIDER; IVEY BUSINESS SCHOOL Address: ST AUGUSTINE UNIVERSITY, MWANZA (Tanzania)

Languages

English, Swahili

References

  • Scholastica, Kivuyo, Operations Team Leader, scholastica.kivuyo@absa.africa, 0717 773521, Absa Bank Tanzania, P O BOX 5137, Dar es Salaam, Tanzania
  • Ally Kadhi, Mwinchande, Programs Manager Cooperation, +255786432, Delegation of the European Union to Tanzania and the East African Community, P.O. Box 71299, Dar es Salaam, Tanzania

Training

  • Attachment. Politics Press and Information Section Delegation of the European Union to Tanzania and the East African Community, Dar es Salaam, April 2017- September 2017
  • At the delegation, I worked under the Politics, Press, and information (PPI) section. My duties were
  • Constructing and sharing media coverage reports have news extracts that are of interest to the delegation.
  • Participating as a representative from the PPI section on delegation’s development cooperation/aid visibility events.
  • Aiding in preparations of organizing delegation events i.e. The cycle caravans, EU Day.
  • Help with preparations of Ambassador’s speeches and press releases.
  • Aiding with the preparations and handling of the visibility materials i.e., banners, brochures and flags and photo shooting during external events like, commemoration of the Human Rights Defenders Coalition (THRDS).

Disclaimer

I hereby certify that the information said in this resume is true and genuine to the best of my knowledge.

Timeline

Customer Service Officer

Absa Bank Tanzania
11.2021 - Current

Marketing and Corporate Relations Executive

Absa Bank Tanzania Limited
11.2017 - 08.2021

Bachelor’s degree in Arts - Public Relations and Marketing

St. Augustine University

Advanced Certificate - Secondary Education

St. Theresa of The Child Jesus

Certificate - Secondary Education

Canossa Secondary School

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Lulu Mustafa Sindi