Lulekani Maluleka
Pretoria
Summary
Dynamic professional with a proven track record , excelling in relationship building and customer service. Skilled in enhancing sales and marketing through effective communication and upselling strategies. Adept at collaborating with teams and streamlining processes, ensuring operational efficiency and positive client experiences. Strong attention to detail and goal-oriented mindset drive success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Cornice and More
08.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Identified upselling opportunities, contributing to increase in average transaction value.
Event Coordinator
Phatboi Trading
01.2022 - 08.2022
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Media Manager
Ko Mafatshe Pub & Restaurant
01.2021 - 12.2021
- Collaborated with creative teams to produce engaging content tailored to target demographics.
- Mentored junior team members, fostering a collaborative and positive work environment that encouraged ongoing professional development.
- Maintained strong relationships with key industry stakeholders, fostering collaboration and partnership opportunities.
- Streamlined operational processes and workflow to increase efficiency of team performance and resource allocation.
- Supervised online and offline ad campaigns, reporting on results.
Shop Assistant
Ackermans
08.2019 - 01.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
Education
Diploma - Marketing Management
University of South Africa
PretoriaNational Senior Certificate -
Cornerstone College
12.2016
Skills
- Goal oriented
- Relationship building
- Team collaboration
- Strong communication and interpersonal skills
- Attention to detail
- Computer skills
Languages
Xitsonga
Advanced (C1)
Tshivenda
Advanced (C1)
English
Bilingual or Proficient (C2)
Isizulu
Upper intermediate (B2)
Afrikaans
Intermediate (B1)
Sesotho
Intermediate (B1)
Certification
Code B drivers License
Timeline
Sales Assistant
Cornice and More
08.2022 - Current
Event Coordinator
Phatboi Trading
01.2022 - 08.2022
Media Manager
Ko Mafatshe Pub & Restaurant
01.2021 - 12.2021
Shop Assistant
Ackermans
08.2019 - 01.2020
Diploma - Marketing Management
University of South Africa
National Senior Certificate -
Cornerstone College
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