Writing Stories, Poetry and Music
Luleka Memela
Graduate
Ixopo
Summary
Dynamic professional with a proven history in customer service and cash management, excelling in building strong customer relationships at Memela Store to drive repeat business. Excellent communication skills facilitate effective interactions with customers and colleagues, ensuring clarity in all exchanges. Proficient in MS Word and Excel, I efficiently manage administrative tasks to enhance customer experiences.
Demonstrated adaptability and critical thinking skills in executing flawless transactions and interactions. Experienced cashier responsible for managing cash, restocking merchandise, and prioritizing customer satisfaction through clear communication.
Committed to continuous growth, I thrive in challenging environments and seek to leverage my communication skills in an administrative role. With a strong mindfulness and a passion for excellence, I aim to contribute to an innovative organization that values dedication and service.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Cashier
Memela Store
01.2024 - 06.2024
- Managed returns, refunds, and resolved over two hundred transaction issues per month, ensuring customer satisfaction.
- Successfully welcomed and assisted more than 3,000 customers monthly in determining their requirements.
- Managed returns, refunds, and resolved over two hundred transaction issues per month, ensuring customer satisfaction.
- Operated a cash register for an average of 150 cash or debit card transactions daily, managing over one hundred credit accounts with an accuracy rate of 99%.
- Counted and verified cash in the drawers, maintaining accuracy at the beginning and end of each shift, with discrepancies limited to less than 1% per month.
- Maintained a balanced cash drawer consistently at the end of each shift, reporting an accuracy level of 100% for three consecutive months.
- Developed strong relationships with customers, contributing to a repeat business rate of over 60%.
Student Tutor
Walter Sisulu University
09.2022 - 12.2022
- Software Training: Conducted 10 training sessions on software tools for data analysis, resulting in a 30% increase in participants' comfort level with technology, as measured by pre- and post-training surveys.
- Statistical Concepts: Simplified complex statistical theories into 5 modules, achieving a 25% improvement in comprehension scores among participants during follow-up assessments.
- Project Support: Provided support for 15 individual and group projects, helping students identify and overcome challenges, leading to a 40% reduction in common project-related difficulties.
- Data Analysis: Assisted in the analysis of 20 data sets, offering insights into methodologies that improved the quality of analysis by 35%, as indicated by peer evaluations.
- Resource Sharing: Compiled and shared over 30 articles, videos, and tutorials for further learning, which saw a 50% increase in usage metrics among participants.
- Peer Review: Organized 5 collaborative feedback sessions, resulting in a 60% increase in constructive feedback exchanged among peers, enhancing overall project quality.
- Q&A Sessions: Facilitated 8 forums for clarifying doubts, contributing to a 70% increase in participants' confidence in understanding course material, based on feedback collected.
- Exam Prep: Conducted 4 comprehensive review sessions and practice tests, leading to a 90% pass rate among attendees in the subsequent assessments.
- Collaboration: Fostered teamwork and communication in 6 group projects, resulting in a 50% increase in participant satisfaction with group dynamics, as measured by survey responses.
- Tutored classmates in statistical software for Agricultural Statistics (Biometry), contributing to a 20% average improvement in grades for those I mentored compared to the previous term.
Education
Bachelor of Science - Pest Management
Walter Sisulu University
Mthatha, South Africa 02.2021 - 12.2024
High School Diploma -
Little Flower Combined School
Ixopo, South Africa 01.2020 - 12.2020
Skills
- Excellent Communication Skills (Written and Verbal)
- Strong Organizational Skills
- Proficient in MS Word and Excel
- Customer Service and Assistance
- Time Management Skills
- Attention to Detail
- Data Entry and Management
- Scheduling and Calendar Management
- Document Preparation and Filing
- Problem-Solving and Critical Thinking
- Team Collaboration and Interpersonal Skills
- Adaptability to Changing Environments
Certification
National Senior Certificate (NQF 4)
Interests
Timeline
Cashier
Memela Store
01.2024 - 06.2024
Student Tutor
Walter Sisulu University
09.2022 - 12.2022
Bachelor of Science - Pest Management
Walter Sisulu University
02.2021 - 12.2024
National Senior Certificate (NQF 4)
12-2020
High School Diploma -
Little Flower Combined School
01.2020 - 12.2020
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