Ms Office Suite
Lulama Cynthia Mbiko
Administrator
Port Elizabeth,EC
Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Administrative Assistant
Dr Tembisa Tini Inc
Port Elizabeth, EC
04.2021 - 06.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Documented patient medical information, case histories and medical aid details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Verified medical aid benefits and authorizations to prepare for upcoming patient appointments.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Developed and managed accurate and confidential patient records.
- Completed billing duties to handle submitted claims.
- Communicated with patients regarding payments on outstanding accounts.
- Managed doctors diary and scheduled appointments for providers based on optimal patient loads and her availability.
- Audited customer files to verify medical necessity and satisfaction of benefits criteria.
Receptionist
ISE Group (PTY) Ltd
Port Elizabeth, EC
07.2019 - 12.2019
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Received and routed business correspondence to correct departments and staff members.
Personal Assistance
Eastern Cape Department Of Agriculture
Port Elizabeth, EC
06.2018 - 06.2019
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Sourced and ordered office equipment and supplies.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Verified accuracy of business records by consistently updating customer information.
- Maintained staff directory and company policy handbook for human resources department.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Marketing Officer
Nelson Mandela Metropolitan Municipality
Gqeberha (Port Elizabeth), EC
06.2017 - 06.2018
- Continually maintained and improved company's reputation and positive image in markets served.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral.
- Created printed marketing materials designed to drive campaigns.
- Aligned activities with corporate objectives by coordinating marketing, sales and IT processes.
- Met all deadlines, exceeding expectations and effectively rolling out various campaign.
- Maintained inventory count, tracked usage and documented variances.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Completed physical inventory counts each month.
- Reviewed inventory to eliminate unnecessary expenses and provide optimal stock levels.
- Watched both live and recorded video surveillance footage.
- Reported any incidents immediately to superiors.
Education
BBA - Business Management
Regenesys
Port Elizabeth 01.2021 - Current
National Diploma in End-User Computing - Computer And Information Sciences
Nelson Mandela Metropolitan University
Port Elizabeth 01.2014 - 12.2014
High School Diploma -
Cingani High School
Port Elizabeth 01.2006 - 12.2006
Skills
Process optimization
Office administration
Meeting minutes
Letter preparation
Document conversion
Documentation and reporting
International Classification of Diseases (ICD9CM)
Patient Scheduling
Quality assurance
Language fluency - English and Xhosa
Customer and client relations
Multi-line phone proficiency
Software
Vericlaim
Timeline
Administrative Assistant
Dr Tembisa Tini Inc
04.2021 - 06.2021
BBA - Business Management
Regenesys
01.2021 - Current
Receptionist
ISE Group (PTY) Ltd
07.2019 - 12.2019
Personal Assistance
Eastern Cape Department Of Agriculture
06.2018 - 06.2019
Marketing Officer
Nelson Mandela Metropolitan Municipality
06.2017 - 06.2018
National Diploma in End-User Computing - Computer And Information Sciences
Nelson Mandela Metropolitan University
01.2014 - 12.2014
High School Diploma -
Cingani High School
01.2006 - 12.2006