News on tourism and hospitality
Lulama Thengwa
Kitchen Spervisor
Matatiele
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Efficient mentor and team leader with high level team building acumen. Staff management and customer complaint management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Assistant Manager
The Principal Boutique Hotel
02.2022 - Current
- Enhanced customer satisfaction through ensuring consistent food quality and presentation.
- Collaborated with front-of-house staff to address service bottlenecks, enhancing overall dining experience for guests.
- Optimized employee scheduling based on anticipated business levels to ensure adequate staffing during peak hours.
- Handled customer concerns efficiently, resolving issues promptly to maintain high levels of satisfaction.
- Reduced food waste by implementing effective inventory management practices and portion control techniques.
- Assisted in managing daily operations, ensuring timely preparation of meals during peak hours.
- Assisted in overseeing all aspects of food production while maintaining a clean and organized workspace.
- Developed strong working relationships with vendors leading to improved reliability of supply chain.
- Maintained a safe and sanitary work environment, adhering to strict health and safety guidelines.
House Keeper and Receptionist
Hycroft Farm BNB And Conferencing
03.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Engwaqa Senior Secondary School
Umzimkulu, South Africa 04.2001 -
High School Diploma -
Springside Junior Secondary School
Matatiele, South Africa 04.2001 -
Skills
Food presentation
Sanitation Standards
Recipe Development
Food Safety Compliance
Cleaning of working stations
Quality assurance
Keeping food preparation stations hygienically clean
Health and Safety Regulations
Menu Planning
Ordering Supplies
Accomplishments
- Eliminated food waste, saving R3000 per shift.
- Oversaw back of house for five operation.
- Hired, trained and oversaw kitchen staff for new 30-seat restaurant.
- Reduced labor costs 30% by reworking schedules and workflow.
Certification
First Aid Certificate
Interests
Food preparation
Timeline
Kitchen Assistant Manager
The Principal Boutique Hotel
02.2022 - Current
House Keeper and Receptionist
Hycroft Farm BNB And Conferencing
03.2017 - 02.2020
High School Diploma -
Engwaqa Senior Secondary School
04.2001 -
High School Diploma -
Springside Junior Secondary School
04.2001 -