News on tourism and hospitality
Lulama Thengwa
Kitchen Spervisor
Matatiele
Summary
Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Efficient mentor and team leader with high level team building acumen. Staff management and customer complaint management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Assistant Manager
The Principal Boutique Hotel
02.2022 - Current
- Enhanced customer satisfaction through ensuring consistent food quality and presentation.
- Collaborated with front-of-house staff to address service bottlenecks, enhancing overall dining experience for guests.
- Optimized employee scheduling based on anticipated business levels to ensure adequate staffing during peak hours.
- Handled customer concerns efficiently, resolving issues promptly to maintain high levels of satisfaction.
- Reduced food waste by implementing effective inventory management practices and portion control techniques.
- Assisted in managing daily operations, ensuring timely preparation of meals during peak hours.
- Assisted in overseeing all aspects of food production while maintaining a clean and organized workspace.
- Developed strong working relationships with vendors leading to improved reliability of supply chain.
- Maintained a safe and sanitary work environment, adhering to strict health and safety guidelines.
House Keeper and Receptionist
Hycroft Farm BNB And Conferencing
03.2017 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained confidentiality of information regarding clients and company.
Education
High School Diploma -
Engwaqa Senior Secondary School
Umzimkulu, South Africa 04.2001 -
High School Diploma -
Springside Junior Secondary School
Matatiele, South Africa 04.2001 -
Skills
Food presentation
Accomplishments
- Eliminated food waste, saving R3000 per shift.
- Oversaw back of house for five operation.
- Hired, trained and oversaw kitchen staff for new 30-seat restaurant.
- Reduced labor costs 30% by reworking schedules and workflow.
Certification
First Aid Certificate
Interests
Food preparation
Timeline
Kitchen Assistant Manager
The Principal Boutique Hotel
02.2022 - Current
House Keeper and Receptionist
Hycroft Farm BNB And Conferencing
03.2017 - 02.2020
High School Diploma -
Engwaqa Senior Secondary School
04.2001 -
High School Diploma -
Springside Junior Secondary School
04.2001 -
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