Lulama Shandu
Pitermartzburg
Summary
Detail-oriented Receptionist skilled in managing front desk operations, handling phone calls, and scheduling appointments. Maintains confidentiality while executing administrative tasks accurately. Utilises strong communication skills and a customer-focused approach to improve workplace efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
ANEW HOTEL
Pietermaritzburg
06.2024 - Current
- Welcomed guests and clients with friendly, positive demeanour to create welcoming atmosphere.
- Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication.
- Provided polite, professional customer service to strengthen business reputation through positive first impressions.
- Executed day-to-day administrative tasks to efficiently support staff needs.
- Used Microsoft Office to track information, update records and write correspondence.
- Updated office financial records with new payments and adjusted balances in [Software].
- Processed credit card orders and reconciled receipts against credit card statements to support month-end closing.
- Monitored and reconciled department expenditures for month-end expense reports.
Financial Clerk In-serve trainin(Pay Roll Section)
Depatment of Health
Pietermaritzburg, South Africa
12.2017 - 01.2020
- Administered payroll functions, including calculations, deductions, and tax filings, to ensure timely salary disbursement.
- Assist in distributing Payroll Report and pay slips timeously all pay points. (Distributions within 3 working days for Main and 1 working day for supplementary runs from receipt date to all institutions).
- Assist in ensuring that Payroll Control Reports are returned within 10 working days from salary effective date with valid and complete certifications and are signed by the Paymaster or Delegated Official.
- From the Termination Reports and Payroll ensure that termination is correctly processed on PERSAL, and the necessary salary reversals and calculations are correctly processed.
- Assist with distributing all Sundry Creditor Schedules to all Beneficiaries (within 1 working day from receipt thereof)
- Assist with maintaining Register of incoming correspondence accurately and assist institutions with Payroll Related queries
Education
Higher National Diploma - Cost and Management Accounting
Mangosuthu University of Technology
Durban, KZN01-2024
Higher National Diploma - Financial Management Accounting
Coastal KZN TVET College
Pietermaritzburg, KZN01-2019
Certificate of Higher Education - Grade 12
Masijabule High School
Pietermaritzburg, KZN01-2015
Skills
- Front desk security protocols
- Multi-line telephone skills
- Customer service
- Administration
- Clerical and administration procedure
- Document filing
- Record-keeping and bookkeeping
- Payroll administration
- Basic accounting and PERSAL
- Public Finance Management ACT 01 of 1999
- Public Service Act 1994
- Legislative and policy framework
- Service delivery framework
- Computer literacy (Microsoft Office)
- Punctual attendance
- Conflict resolution
Certification
- Customer Service corticate
- Employee of the Month Certificate
Timeline
Receptionist
ANEW HOTEL
06.2024 - Current
Financial Clerk In-serve trainin(Pay Roll Section)
Depatment of Health
12.2017 - 01.2020
Higher National Diploma - Cost and Management Accounting
Mangosuthu University of Technology
Higher National Diploma - Financial Management Accounting
Coastal KZN TVET College
Certificate of Higher Education - Grade 12
Masijabule High School