Lulama Khumalo
Aspiring Hospitality Professional.
Durban
Summary
Dynamic hospitality professional with a proven track record at The Royal Hotel, excelling in customer service and operations management. Skilled in team leadership and decision-making, I enhanced guest satisfaction through effective event coordination and streamlined processes, contributing to a 20% improvement in service delivery. Committed to fostering a welcoming environment and optimizing team performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Catering Business
01.2026 - 03.2026
- Coordinated event logistics, ensuring timely delivery and setup of catering services.
- Assisted in managing inventory levels, optimizing stock to reduce waste and improve efficiency.
- Supported staff training programs, enhancing team performance and service quality.
- Implemented customer feedback systems, driving improvements in menu offerings and service delivery.
- Monitored catering operations, identifying areas for process improvement to elevate client satisfaction.
- Collaborated with vendors to streamline supply chain processes, ensuring consistent product availability.
Hospitality Intern
The Royal Hotel
06.2025 - 12.2025
- Assisted front desk operations, ensuring smooth guest check-ins and check-outs.
- Supported housekeeping staff in maintaining cleanliness and organization of guest rooms.
- Coordinated with kitchen team to facilitate timely service during peak hours.
- Handled customer inquiries and resolved issues to enhance guest satisfaction.
- Maintained accurate records of room availability and reservations using property management system.
- Participated in team meetings to discuss operational improvements and enhance service delivery.
- Shadowed senior staff to learn best practices in hospitality management and guest relations.
- Contributed to event setup and execution for special occasions hosted at the hotel.
Restaurant Waiter
Spur Steak And Grill
01.2024 - 07.2024
- Provided excellent customer service by promptly addressing guest inquiries and needs.
- Assisted in maintaining cleanliness of dining area, ensuring a welcoming environment.
- Supported kitchen staff by delivering food orders efficiently and accurately.
- Adapted to changing priorities during peak hours while maintaining service quality.
- Accurately processed payments and handled cash register operations with attention to detail.
- Followed safety and sanitation guidelines to uphold restaurant standards and regulations.
- Engaged with guests to create a friendly atmosphere, encouraging repeat visits.
Education
Diploma -
WALTER SISULU UNIVERSITY
East London, South Africa 04.2001 -
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Operations management
Timeline
Assistant Manager
Catering Business
01.2026 - 03.2026
Hospitality Intern
The Royal Hotel
06.2025 - 12.2025
Restaurant Waiter
Spur Steak And Grill
01.2024 - 07.2024
Diploma -
WALTER SISULU UNIVERSITY
04.2001 -