Lukungu Muwindwa Mirriam
Lusaka
Summary
Detail-oriented IT professional adept at evaluating, designing, and implementing systems and processes to enhance efficiency, productivity and business operations.
Proficient in analyzing user requirements, troubleshooting issues, and recommending solutions to optimize system performance. Skilled in navigating complex technical environments, collaborating with stakeholders to understand business needs and align technology solutions accordingly. Strengths encompass strong analytical skills, adept problem-solving abilities, and proficiency in developing user-friendly solutions. Committed to staying abreast of emerging technologies and industry standards to provide innovative solutions that align with organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flexcube & Interfaces Analyst
ZANACO PLC
07.2018 - Current
- Provide day to day functional support on the core banking applications: (Flexcube, Bancassurance, Workflow, Micro Savings and Loans, Moodys Credit Lens and Loan Management System)
- Issue resolution for transactions performed on interfacing systems such as Internet Banking, ATM/POS transactions and Mobile Banking and interface with core banking application
- Analysis and Resolution of incidents and problems logged via the ticketing system or email for all Core Banking & Interfaces related systems for users across the bank network within the agreed Service Level Agreements
- Track and resolve core banking audit findings and ensure that audit findings are not repeated
- Provide support operations on core banking applications which includes monitoring and ensuring that the End of Day/ Month/ year maintenances on the core banking application are run for all branches
- Project support through technical support on bank projects requiring core banking support
- Provide technical support from the planning, development, SITs, UAT, deployment and post implementation reviews
- Interface between consultants and internal clients on incidents, requests or problems that cannot be resolved internally
- Technical testing of customizations or new solutions on the core banking application and integrations with external systems
- Provide support in ensuring that system bugs are fixed and system enhancements or optimizations are done timely through the engagement of vendors
- Adhere to Service Level agreements with both Internal and External Customers
- Data mining from the core banking application upon request and ensure data policies are adhered to
- System application configuration and support on the core banking applications
- System administration on the Corporate Client Risk Rating System (Moodys Credit Lens) and the Bancassurance system
- User access management on the core banking application, Flexcube, Moodys Credit Lens system and the Bancassurance system and ensure that these are aligned with the Banks user access policies
- Manage the change management process and ensure all stakeholders are aligned for solutions that require deployment on production
- Identify risks on core banking and resolution of risk events
- Management of core banking audit items and ensure closure of pending audit items
IT Officer
Insurers Association of Zambia
06.2017 - 07.2018
- Provide technical support on computer software and hardware
- Manage internet service provision and ensure internet connection is stable
- Provide support on the productivity tools such as MS-Office Applications including Ms Outlook
- Troubleshoot PC Software and hardware problems
- Provide maintenance of inventory records of computer hardware and software
- Creation and maintenance of databases of the Insurance industry and member data
- Update and maintenance of IAZ website
- Provide secretarial services to the Insurance Industry ICT committee
- Configuring printers and installing software’s on computers
- Front desk administration
IT Intern
Insurers Association of Zambia
01.2017 - 05.2017
- Provide technical support on computer software and hardware
- Manage internet service provision and ensure internet connection is stable
- Provide support on the productivity tools such as MS-Office Applications including Ms Outlook
- Troubleshoot PC Software and hardware problems
- Provide maintenance of inventory records of computer hardware and software
- Creation and maintenance of databases of the Insurance industry and member data
Intern – Network operations (NOC)
CEC Liquid Telecom
10.2016 - 01.2017
- Basic network monitoring, which included checking status of MPLS nodes
- Testing GPON client links
- Daily and weekly fault reports
- Managing customer requests with regards to technical matters
- Setting up and configuring software on laptops
- Raising purchase orders and stores requisitions
- Assign contractors to work on faults
- Fault handling and escalations
Education
BSc - Computer Science: Software Engineering
The University of Zambia
01.2016
Senior secondary - Grade 12 Certificate
St Mary’s secondary school
01.2010
Junior secondary school - Grade 9 Certificate
St Mary’s secondary school
01.2007
Skills
- MySQL
- Oracle database
- IT Service management
- Time management
- Customer service
- Team work
- Collaboration
- Interpersonal skills
- Communication skills
- Problem solving
- Analytical skills
- Core Banking Application (Flexcube)
- Moodys Credit Lens
- Software installations
- Troubleshooting
- Microsoft Office tools
- Business operations analysis
- Market research
- SQL and databases
- Team collaboration and leadership
Certification
- IBM Data Analytics Essentials
- ITIL Foundation
- CISCO IT Essentials
- CCNA Exploration : Network Fundamentals
Affiliations
Information and Communications Association of Zambia (ICTAZ), Full Member
Professional Competence And Skills
- MySQL
- Oracle database
- Excellent IT Service management
- Excellent time management skills
- Strong customer service skills
- Team work and collaboration
- Good interpersonal and communication skills
- Problem solving and analytical skills
- Demonstrated Knowledge and Understanding of Core Banking Application (Flexcube), Moodys Credit Lens.
- Software installations and troubleshooting
- Microsoft Office tools
Key Career Highlights
- Technical lead on the implementation of card verification inquiries for transactions initiated on VISA Digital platforms.
- Automated the collection of ATM replacement commission on Core Banking System.
- Technical lead on the core banking application implementation of the 8- & 9digit BINs for card issuance.
- Solutioning and deployment of solution to enable call account balance check.
- Technical lead on the implementation of an automated solution for Prudential Standing Instructions.
- Technical lead on automation of RTGS sweep outs / standing instructions.
- Technical lead on the migration from Moodys Risk Analyst to Moodys Credit Lens.
References
- Ardon Mondoka, Core Financial Applications Support Senior Specialist, Zanaco Head Office, Cairo Road, Lusaka, Lusaka, +260 977139679, Mondoka.adn@gmail.com
- Walubita Sooli, Manager IT Operations, ZICB Plc, Lusaka, Lusaka, +260975810634, Walubita.Sooli@Zicb.co.zm
- Kambole Chituwo, Consumer Education and Risk Manager, Insurers Association of Zambia, +260977779954, Kambole77@gmail.com
Timeline
Flexcube & Interfaces Analyst
ZANACO PLC
07.2018 - Current
IT Officer
Insurers Association of Zambia
06.2017 - 07.2018
IT Intern
Insurers Association of Zambia
01.2017 - 05.2017
Intern – Network operations (NOC)
CEC Liquid Telecom
10.2016 - 01.2017
BSc - Computer Science: Software Engineering
The University of Zambia
Senior secondary - Grade 12 Certificate
St Mary’s secondary school
Junior secondary school - Grade 9 Certificate
St Mary’s secondary school