Lukhanyiso Matebese
Junior Product Owner
Cape Town
Summary
- Bcom Information Systems Honors graduate. Passionate about understanding unique and complex problems and driving high quality, innovative, clean solutions.
Overview
4
4
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Client Services Manager
Nedbank
Cape Town, Capetown
11.2021 - Current
- Determine what data needs to be gathered to inform decision making around product requirements
- Conduct on-the-ground analysis of processes to make informed decisions
- Gather and use quantitative and qualitative data to help formulate product requirements
- Suggest ideas to solve customer challenges and validate them in close collaboration with UX
- Clearly communicate requirements to UX/UI design resources
- Work with design resources to finalize the customer experience for a particular feature
- Enablement and management of new merchants.
- Providing merchant support and training.
- Operations management of Merchants.
- Management of existing and new stores and their product uploads.
- Creation of weekly and monthly business reports.
- Continuous link Between AVO Operations the Shopping category.
- Attendance and reporting at daily stand-up.
- Escalation point for all Shopping queries and issues.
- Ensuring timely and accurate delivery of Avo seller orders from Merchants to Customers.
- Management and documentation of product errors and issues.
- Mapping of new processes affecting the shopping journey.
- Work closely with product owner in the product development including documentation, implementation, testing, launch, and success metric monitoring
- Clarify project requirements and create acceptance criteria with QA
- Perform pre-launch user acceptance testing (UAT)
- Collaborate with technical teams to document high-level non-functional requirements.
- Ensure relevant stakeholders for a project are correctly identified and consulted
- Have a deep understanding of core stakeholder pain-points / objectives related to a project
- Manage relationships with stakeholders, related to a specific project(s), including obtaining senior stakeholder buy-in for requirements and relevant project status communications
- Take initiative to identify critical problems and drive solutions
- Understand the product vision and strategy
- Contribute to the road map to execute the product strategy
Business Relationship Manager
Nedbank
Cape Town
06.2020 - 10.2021
- Business Commercialization Business relationship manager for Avo by Nedbank an exciting new super app connecting businesses and customers across a multitude of industries and services
- Primarily responsible for the commercialization of the business app for the platform
- Implementation of the sales and marketing strategy to help Avo grow its merchant base in a sustainable manner to meet the consumer needs on the platform
- Support for some of the numerous new business services being implemented on the multi-sided vendor and marketplace platform including Avo restaurant
- Driving the established strategy in the Western Cape and ensure
- Presentation Report writing
- Requirements gathering and documenting
- Process mapping
- Languages
- IsiXhosa English
- Hobbies
- Reading Hiking service optimization within the Cape region
- Work closely with internal stakeholders across Nedbank to create seamless customer experience.
Business in Retail SME Specialist
MTN
Cape Town
08.2019 - 01.2020
- Customer relationship management and account management of current MTN SME base
- Sourcing of new business for MTN Business Department
- Meeting of monthly and daily targets as set out by Manager.
Customer Relationship manager
Lexis Nexis
Capetown
10.2018 - 09.2019
- Achieve annual targets as set out by Management ( new salesand growth of current clients)
- Managing a portfolio of accounts (clients) Attending to client visit as per the WinDeed Retention Schedule Building, maintaining and expanding client relationships with clients and key personnel within the client account Conducting client business reviews to ensure users within clients accounts are maximizing their WinDeed usage
- Identifying new growth opportunities at clients Achieving client relationship targets and KPIs as set out by Management Identifying possible threats to the WD business at client and working on neutralizing identified threats to the business Liaising with internal departments to ensure client requests and expectations are fulfilled timeous and effectively
- Communicate, escalate and resolve any concerns as raised by clients Research and draw reports/information on client profile as preparation for client retention visits Record all client interaction in CRMS Record clients Long and Latitude coordinates in Locust for reporting and zoning purposes
- Dealing with all aspects and activities of a campaign Introducing and growing WinDeed usage at new clients Delivery of overall growth in client portfolio Sell new Product offerings and/or enhancements within the respective client base
- Responsible for client communications, conflict resolution, and compliance on client deliverables and revenue
- Assist Finance Department with payment and collection of outstanding accounts
- Assist Administrative Department with Client WinDeed registration Communicates and represents the client's interests to the team Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations
- Understanding of company capabilities and service, and effectively communicating all offerings to the client Reports to the Sales Manager, providing regular input on all account activity, including status and call reports on a weekly basis
- Client onsite training General low key product support Attending networking, marketing events and seminars
Education
Bcom Honors Information Systems - Management And Information Systems
University of The Western Cape
Cape Town 01.2018 - 12.2018
Bachelor of Commerce - Information Systems
University of The Western Cape
Cape Town 01.2013 - 08.2017
Mcom - Information Systems & E- logistics: Information Systems
University of The Western Cape
Cape Town 02.2019 - Current
Skills
Business Analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Know the true value of time; snatch, seize, and enjoy every moment of it. No idleness, no laziness, no procrastination: never put off till to-morrow what you can do to-day.
Philip Dormer Stanhope, Lord Chesterfield
Timeline
Client Services Manager
Nedbank
11.2021 - Current
Business Relationship Manager
Nedbank
06.2020 - 10.2021
Business in Retail SME Specialist
MTN
08.2019 - 01.2020
Mcom - Information Systems & E- logistics: Information Systems
University of The Western Cape
02.2019 - Current
Customer Relationship manager
Lexis Nexis
10.2018 - 09.2019
Bcom Honors Information Systems - Management And Information Systems
University of The Western Cape
01.2018 - 12.2018
Bachelor of Commerce - Information Systems
University of The Western Cape
01.2013 - 08.2017
Similar Profiles
Andries Dewalt NiemandtAndries Dewalt Niemandt
Service Consultant (80hr) at NedbankService Consultant (80hr) at Nedbank
Shauvaro PatrickShauvaro Patrick
Service Consultant at NedbankService Consultant at Nedbank
Mpho MahlanguMpho Mahlangu
Sales Manager : Home Loans at NedbankSales Manager : Home Loans at Nedbank