Luke Wesley Horak
Snr Field Technician
Jeffreys Bay
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Network Technician with over 5 years of experience . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
6
6
Certifications
Work History
Snr Field Technician
Herotel
Jeffreys Bay
07.2021 - Current
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
- Diagnosed and executed resolution for network and server issues.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Exceeded goals through effective task prioritization and great work ethic.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
Wireless Technician
Megs Waterberg
Nylstroom
09.2019 - 03.2021
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
Snr Wireless Technician
Keoma
Nylstroom
02.2018 - 09.2019
- Coordinated installation of new users and relocations of existing users.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Responded to service requests during and after business hours.
- Set up networks and computers for business and residential customers.
- Installed and configured new devices and system components.
Education
High School Diploma -
Hoerskool Hanstrijdom
Naboomsprtuit 01.2016 - 09.2016
Network Bundle - Computer Networking And Telecommunications
IT Acadamy
Online 04.2022 - Current
Skills
Technical troubleshooting
Wireless communication installations
Office installations
Equipment installation and maintenance
High-speed internet installation
Equipment upgrades
MS Office
Self-Motivated
Critical Thinking
Flexible and Adaptable
Safety practices
Troubleshooting systems
Configuring equipment
Dependable and Responsible
Attention to Detail
Active Listening
Teambuilding
Multitasking Abilities
Certification
Matric
Timeline
Network Bundle - Computer Networking And Telecommunications
IT Acadamy
04.2022 - Current
Basic Fire Fighting
09-2021
Networking Fundamentals
09-2021
Fiber Fundamentals
09-2021
Wireless Fundamentals
08-2021
Snr Field Technician
Herotel
07.2021 - Current
Best Preformer
11-2020
Wireless Technician
Megs Waterberg
09.2019 - 03.2021
Snr Wireless Technician
Keoma
02.2018 - 09.2019
Matric
09-2016
High School Diploma -
Hoerskool Hanstrijdom
01.2016 - 09.2016