Luke Ross Naidoo
Sales Supervisor
Durban
Summary
Dynamic sales professional with a proven track record at National Ship Chandlers, excelling in achieving targets and enhancing customer satisfaction. Skilled in Microsoft Dynamics NAV and adept at problem-solving, I foster team performance through effective coaching and communication, driving revenue growth and operational efficiency.
Overview
4
4
years of professional experience
1
1
Language
Work History
Sales Supervisor
National Ship Chandlers
Durban
05.2021 - Current
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized Daily team Meeting to discuss Progress , challenges and opportunities for Growth.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Effective Communication between our Company and Customers ensuring that Customer satisfaction is always exceeded.
- Negotiated advantageous contracts with suppliers, reducing costs and improving profit margins.
- I am the First Point of Contact for Customers regarding Quotations and Orders, in which i deliver and exceed Expectations ensuring Business Longevity.
- Communicating daily with Both Local and International customers currently within the Shipping industry.
- Boosted sales by implementing effective training programs for new and existing employees.
Team Leader
National Ship Chandlers
01.2024 - 04.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Maintained database systems to track and analyze operational data.
- Conducted regular reviews of operations and identified areas for improvement.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
Order Processor/Buyer
National Ship Chandlers
01.2023 - 12.2023
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
- Collaborated with inventory management teams to ensure adequate product availability for fulfilling orders.
- Processed customer orders in line with established policies and procedures.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Managing an influx of over 500 mails and 30 incoming calls per day from Key clients with Rfq's and Orders.
Data Capturer
National Ship Chandlers
04.2022 - 12.2022
- Excelled in working independently as well as collaborating with teams, utilizing strong multitasking skills to manage competing priorities.
- Maintained strict confidentiality while handling sensitive client information and records.
- Corrected data entry errors to prevent duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Entered client information into databases quickly and with minimal errors.
- Scanned documents and saved in database to keep records of essential organizational information.
- Obtained scanned records and uploaded into database.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
- Collaborated with team members to complete large-scale data capture projects on time and within budget constraints.
Education
No Degree -
New West Secondary
Durban 04.2001 -
Skills
Goals and performance
Problem-solving
Sales team assistance
Sales coaching
Proficiency in Microsoft systems, such as Excel , Word and Microsoft Outlook
Proficiency on ERP system Microsoft Dynamics Navision
Ability to Meet and exceed targets
Attention to Detail, as well as Communication Skills
Customer service
Ability to work under pressure
Timeline
Team Leader
National Ship Chandlers
01.2024 - 04.2024
Order Processor/Buyer
National Ship Chandlers
01.2023 - 12.2023
Data Capturer
National Ship Chandlers
04.2022 - 12.2022
Sales Supervisor
National Ship Chandlers
05.2021 - Current
No Degree -
New West Secondary
04.2001 -
Similar Profiles
VIKRAM RAJAMANICKAMVIKRAM RAJAMANICKAM
Purchase Executive at VICEROY SHIP SPARE PARTS AND SHIP CHANDLERS L.L.C.Purchase Executive at VICEROY SHIP SPARE PARTS AND SHIP CHANDLERS L.L.C.
Esau HeynesEsau Heynes
Key Accounts Manager & Projects Manager at Walvisbay Ship Chandlers / Daron NamibiaKey Accounts Manager & Projects Manager at Walvisbay Ship Chandlers / Daron Namibia
Tijo K MathewTijo K Mathew
Sales Executive at MHK Trading & Ship Chandlers LLCSales Executive at MHK Trading & Ship Chandlers LLC
Nomfundo RadebeNomfundo Radebe
Customer Specialist Team Leader at HeyCarter DealershipsCustomer Specialist Team Leader at HeyCarter Dealerships
Amod Hoosen KhanAmod Hoosen Khan
Senior Store Manager at Oxford Fresh MarketSenior Store Manager at Oxford Fresh Market