Luke Green

• Investigated fraudulent activities to protect company assets and reputation.
• Analyzed transaction data using advanced fraud detection tools and techniques.
• Developed reports detailing findings and recommended actions for management review.
• Monitored industry trends to enhance fraud prevention strategies and practices.
• Maintained accurate records of investigations in compliance with company policies.
• Conducted interviews with customers to gather information on suspected cases of fraud.
• Participated in meetings with senior leadership team to discuss potential risks associated with current trends in fraud detection.
• Collaborated with external agencies such as banks, credit card companies, and law enforcement when necessary.

• Optimized contract processing by vetting, capturing, and approving sales contracts in CRM, Content Ready, and Excel, reducing errors by 20%.
• Worked hand in hand with the finance team, enhancing compliance and streamlining bank transfer functionalities for vendors.
  
• Tested and provided insights for a new CRM system, recommending key improvements before implementation.
  
• Piloted a new vendor campaign, increasing device sales by offering a purchase option instead of rentals.
  
• Trained and mentored new hires, improving onboarding efficiency.
  
• Managed team operations in supervisor’s absence, ensuring seamless workflow and decision-making.
  

• Achieved monthly sales targets by consulting potential clients on Canadian immigration services.
  
• Assisted customers with documentation and visa applications, ensuring compliance.
  
• Maintained high conversion rates through effective communication and follow-ups.
  

• Completed high-quality transcription and data entry projects under tight deadlines.
  
• Adapted quickly to client needs, ensuring repeat business and referrals.
  
• Strengthened client relationships through timely communication and updates.
  

• Provided performance coaching and feedback, increasing team productivity.
  
• Granted escalation approvals, improving efficiency in customer resolutions.
  
• Conducted team meetings and performance reviews to drive quality standards.
  
• Collaborated with supervisors to optimize workflow and resource allocation.
  

• Investigated fraudulent transactions and handled advanced payment issues.
  
• Assisted agents in secure refund processing, reducing financial risks.
  

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Responded to customer requests for products, services, and company information.

• Assisted with queries for their digital products and provided technical support.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.