Luke Cloete
Cape Town,WC
Summary
Dynamic and customer-focused professional with experience at Spur Steak Ranches and Bargain Books. Proven ability in product upselling and managing special orders, enhancing customer satisfaction through personalized recommendations. Strong interpersonal skills foster lasting relationships, while meticulous attention to detail ensures accurate financial transactions and inventory management.
Overview
2
2
Languages
2
2
years of professional experience
Work History
Waiter
Spur Steak Ranches
Glengary
03.2024 - 09.2024
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Bookseller
Bargain Books
Durbanville, South Africa
03.2025 - 11.2025
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Conducted regular inventory audits to maintain accurate records and identify potential areas for improvement in stock management processes.
- Applied interpersonal and communication skills to establish selling relationship with customers.
- Engaged in shelf merchandising as well as shop maintenance, ensuring that the shop floor as well as shelves are up to standard.
- Assisted customers with locating books and other materials in store.
- Established strong relationships with customers to encourage repeat business.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Researched and ordered new titles to maintain updated store selection.
Education
Matric Certificate -
Impaq
04.2001 -
No Degree -
Stellenberg High School
Durbanville 04.2001 -
Bachelor of Arts - English & Psychology
Eduvos University
Tyger Valley, South Africa 04.2001 -
Skills
Publisher promotions
Product upselling
Book recommendations
Special order management
Timeline
Bookseller
Bargain Books
03.2025 - 11.2025
Waiter
Spur Steak Ranches
03.2024 - 09.2024
Matric Certificate -
Impaq
04.2001 -
No Degree -
Stellenberg High School
04.2001 -
Bachelor of Arts - English & Psychology
Eduvos University
04.2001 -