Lukanyo Manqoba
Mthatha
Summary
Polite and professional call center agent successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
Certification
Work History
Call Center Agent
Nudebt Management (Pty) Ltd
01.2015 - 03.2015
- Collecting outstanding debt on behalf of the clients and making payments arrangements with debtors.
- Updating details of the customer on the system while adhering to company procedures.
- Excellent organizational and leadership skills with problem-solving abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Capture notes on excel about the call with the debtor.
Education
Bachelor of Accountancy - Accounting And Finance
Walter Sisulu University
Mthatha, Eastern Cape09.2023
Skills
- Account Updating
- Revenue Quotas
- Data Gathering
- Problem-Solving Skills
- Data Entry
- Inbound Customer Calls
- Agent Support
- Information Updates
- Customer Communication
- Call Center Operations
- Microsoft Office
Certification
- Certified Data analysis, IBM - 2018
Languages
Xhosa
Bilingual or Proficient (C2)
English
Advanced (C1)
Sotho
Upper intermediate (B2)
Zulu
Advanced (C1)
Timeline
Call Center Agent
Nudebt Management (Pty) Ltd
01.2015 - 03.2015
Bachelor of Accountancy - Accounting And Finance
Walter Sisulu University
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