Summary
Overview
Work History
Education
Skills
Curriculumvitae
Languages
References
Certification
Timeline
Generic
Luiza Nkonkca

Luiza Nkonkca

Senior Receptionist

Summary

A confident and highly organized individual with experience in working in a local municipality and in a Health and Fitness Industry. I pride myself in my ability to work well in a team. I pay attention to detail in everything, and follow instructions diligently. I can communicate in multiple languages. I take good care of my physique and I am fit and heathy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Receptionist/MOD(2IC)

Planet Fitness Holdings| Wanderers
11.2023 - Current
  • Drove company growth with proactive mindset and results orientated plans for business operations
  • Attending to member complaints
  • Ensuring the smooth running of the club
  • Stepping in as a manager in CGM's absence and running CGM duties
  • Itensity, CRM and Q-contact
  • Explain member statement
  • Log and Report Club Issues
  • Manage reception
  • Conduct team trainings weekly
  • Weekly and Monthly Brand Audits
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Receptionist

Planet Fitness Holdings| Wanderers
01.2021 - 10.2023
  • Welcoming of members
  • Stock Control
  • Payment Making
  • Handling and solving member related query and enquiry
  • Answering office phones
  • Collection of Arears
  • Issuing out tags
  • Handling of all Drop Safe Receipts
  • Handling of Banking
  • Filing
  • Reception Audit

Facilitator

Relemogile Career Guidance and Wellness Centre
08.2017 - 12.2020
  • Facilitation of Projects and learner's homework
  • Tutoring of learner's school subjects
  • Editing Company Newsletter
  • Office Administration

Admin Assistant

Rustenburg Local Municipality - Public Safety, Traffic Department
10.2017 - 11.2017
  • Traffic Administration
  • Processing of Fines
  • Training Section
  • Traffic Policing Section

Education

Bachelor of Education in Intermediate Phase Teaching, NQF Level 7 -

University of South Africa

Formal Gap Year Programme -

Relemogile Career Guidance And Wellness Centre
11.2017 -

National Senior Certificate, NQF Level 4 - undefined

Machadam Combined School

Skills

Effective communication

Multitasking

Works well under pressure

Setting up schedules

Open-mindedness

Adaptability

Willingness to learn

Friendly and Professional

Customer Service

Teamwork and Collaboration

Curriculumvitae

Luiza Phila Nkonkca

Languages

English
Tswana
Tswana
Tswana

References

  • Ms M Baca, Reception Manager, +11 327 0606 / +27 65 856 2994, Reception.Wanderers@planetfitness.co.za
  • Mrs V.K Setshedi, CEO: Relemogile Career Guidance and Wellness Centre, +27 82 324 4323, setshedikgomo@gmail.com
  • Mr A.M Oor, Admin Chief: Rustenburg Local Municipality - Public Safety, Traffic Department, +14 590 3340, aoor@rustenburg.gov.za

Certification

First Aid Level 1

Timeline

Senior Receptionist/MOD(2IC)

Planet Fitness Holdings| Wanderers
11.2023 - Current

Receptionist

Planet Fitness Holdings| Wanderers
01.2021 - 10.2023

Formal Gap Year Programme -

Relemogile Career Guidance And Wellness Centre
11.2017 -

Admin Assistant

Rustenburg Local Municipality - Public Safety, Traffic Department
10.2017 - 11.2017

Facilitator

Relemogile Career Guidance and Wellness Centre
08.2017 - 12.2020

Bachelor of Education in Intermediate Phase Teaching, NQF Level 7 -

University of South Africa

National Senior Certificate, NQF Level 4 - undefined

Machadam Combined School

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Luiza NkonkcaSenior Receptionist