Luise Gaoses
Kempton Park
Summary
Dynamic Administrative Services Manager with a proven track record in optimizing office operations and enhancing staff performance through effective policy development. Exceptional communication and teamwork skills, combined with strong analytical thinking, drive the implementation of innovative solutions in fast-paced environments. Through teamwork experiences i have earned leadership skills that have taught me that honesty ,ethics and morals are important character traits to have acquired in order to be a success at anything and everything one endorsers in life. Recognized for rapid adaptability and the ability to apply new knowledge to elevate organizational efficiency. Committed to fostering collaboration between departments to optimize workflows and achieve operational excellence. I came to South Africa with my partner, and am now trying to build a life here with him.
Overview
18
18
years of professional experience
Work History
Administrative Manager
Twyfelfontein County Lodge
Kunene Region
08.2023 - 03.2024
- Monitored inventory data, and ensured timely updates in the company system.
- Established strong partnerships with suppliers to guarantee on-time delivery.
- Ensured that stock levels were consistently maintained.
- Verified received items against invoices.
- Worked alongside management to detect and correct inventory variances.
- Handled efficient stock receipt and distribution.
- Maintained cleanliness and organization in work areas.
- Validated receipt of goods by reconciling invoices and purchase orders.
- Conducted daily and month-end stock counts for all departments.
- Provided team members with supplies, materials, and products in alignment with requisition information.
- Worked effectively with colleagues to accomplish project goals.
Guest Experience Manager
Wilderness Safaris
Kunene Region
04.2022 - 09.2022
- Welcomed guests upon arrival to offer guidance during the check-in and check-out processes.
- Consistently delivered high-quality service, resulting in elevated guest experiences.
- Managed and verified bookings for guests.
- Organized special events designed to increase customer loyalty and engagement.
- Developed and managed events, ensuring smooth execution.
- Managed venue setup and guest service.
- Kept records of room availability and guest accounts, manually or using computers.
- Handled guest questions promptly about available services and products.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Maintained high standards of guestroom readiness through early checks.
- Provided guidance, support, and coaching to team members in order to improve their customer service skills.
- Collaborated with other departments to resolve guest issues quickly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Executed timely and precise timesheet entries effectively.
Admin & Accounts Manager
Zannier Hotels Namibia
Hardap Region
05.2019 - 06.2021
- Guest meet-and-greet upon arrival and departure.
- Hosting
- Oversaw operations across Front Office, Reservations using Opera System, and multiple other departments.
- Compiled a comprehensive sustainability evaluation.
- Ensured accurate and timely submission of time sheets.
- Monthly stock takes of all departments (SAGE).
- Performed comprehensive reconciliations of bank statements to verify precision.
- Processed and documented various payment forms.
- Prepared and processed payroll.
- Liaised with auditors during year-end audits, providing supporting documentation when necessary.
- Assisted with forecasting future cash flows based on past performance trends.
- Compiled and analyzed financial data to support management in decision-making processes.
- Processed payments received from customers in an accurate and timely manner.
- Assisted managers with additional duties during employee absences.
- Forged essential connections with colleagues across the organization to streamline workflows.
- Monitored and recorded company expenses, preparing expense reports for management review.
- Conducted comprehensive night audits to maintain accurate financial records.
- Handled invoice verification and ensured accurate records for accounts payable.
- Oversee timely collection and management of outstanding receivables.
- Developed procedures for improving efficiency within the department.
- Maintained accurate and up-to-date financial records and documentation for audit purposes.
- Ensured confidentiality and security of financial records.
- Prepared and submitted VAT, tax returns, and other statutory filings in compliance with local regulations.
- Executed diverse financial tasks assigned by senior managers.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed inventory and supplies
- Assisted in the preparation of financial statements and reports, including monthly and annual accounts.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Assisted in the development and implementation of financial policies and procedures to improve operational efficiency.
- Performed database entry updates to keep information current.
Front of House Manager
Aha Epacha GAme Lodge & Spa
Etosha
02.2017 - 04.2019
- Oversaw front-of-house operations, ensuring exceptional service and guest satisfaction.
- Facilitated seamless check-in and check-out processes for guests.
- Greeted customers and addressed their needs in a friendly, professional manner.
- Supervised housekeeping, spa, and maintenance departments, ensuring efficient operations.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Provided exceptional service, leading to consistently positive guest feedback.
- Managed reservations efficiently.
- Processed payments from customers using various methods of payment.
- Assigned responsibilities to employees, defining main objectives.
- Trained new employees to perform their duties.
- Responsible for ordering supplies necessary for front-of-house operations.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Provided support to servers when needed during busy periods or peak hours.
- Utilized POS systems to streamline transactions and generate reports.
- Addressed concerns while maintaining professional communication.
Assistant General Manager
Aha Eagle Tented Lodge & Spa
Etosha
02.2017 - 04.2019
- Directed facility upkeep and repair processes to maintain an excellent appearance.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Managed guest arrivals and departures.
- Addressed customer issues promptly, ensuring professionalism.
- Delivered comprehensive training to staff on correct procedures and policies.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Prepared and organized various documents efficiently.
- Managed payroll preparation and execution for employees.
- Performed periodic employee performance assessments to maintain quality standards.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
The Propety Shop
Windhoek
07.2015 - 07.2016
- Scanned physical documents and uploaded them to encrypted databases for digital maintenance.
- Assisted in the hiring and on boarding process of new staff, providing training and support as needed.
- Managed household inventory and maintenance schedules.
- Handled confidential documents and communications with discretion, safeguarding sensitive information.
- Acted as the liaison between the executive and clients, maintaining strong, professional relationships.
- Purchased and managed inventory of office and personal supplies, ensuring availability, and cost-effectiveness.
- Provided administrative support such as preparing letters, memos, faxes.
- Maintained updated records of all financial transactions conducted by the owner.
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Provided accurate, up-to-date information to external parties through emails, phone calls, and in-person interactions.
- Developed, maintained, and managed the daily schedule for the owner.
- Responded promptly to inquiries from clients or team members regarding projects handled by the owner.
- Oversaw household management tasks, including coordinating with service providers, and managing schedules.
- Facilitated communications by forwarding emails, transferring calls, and filing documents.
- Handled confidential documents with discretion when required by the owner.
- Provided personal support to the executive, including errand running and personal shopping.
- Arranged meetings between key stakeholders at the request of the owner.
- Organized filing systems and databases to store data related to the owner's business activities.
Administrator
&Beyond Sossusvlei Desert Lodge
Sossusvlei
03.2012 - 07.2015
- Assessed company operations for compliance with safety standards.
- Prepared reports on various projects for management review. (QuickBooks)
- Developed and maintained databases for tracking projects, clients, and financial records.
- Assisted with budget preparation and tracking of expenses.
- Conducted monthly stock evaluations to ensure inventory accuracy.
- Performed basic bookkeeping tasks, such as reconciling accounts receivable and payable.
- Updated databases with new employee information, job changes, and terminations.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Answered incoming calls and responded to customer inquiries.
- Maintained a filing system for important documents, such as contracts and invoices.
- Maintained a positive working relationship with fellow staff and management.
- Monitored payroll, credit card purchases, and invoicing to prevent financial errors.
- Creditors and Debtors.
- Followed up with customer accounts to resolve unpaid or past-due accounts.
- Oversaw inventory management, including ordering office supplies, and equipment maintenance.
- Assisted with customer requests, and answered questions to improve satisfaction.
Receptionist/ Reservation Consultant
Lake Oanob Resort
Rehoboth
09.2010 - 10.2011
Front Office Manager
LLA - Le Mirage Desert Lodge & Spa
Windhoek
01.2009 - 12.2010
Marketing Assistant
Leading Lodges of Africa
Windhoek
09.2008 - 08.2009
Waitress
Craft Cafe Namibia
Windhoek
01.2006 - 11.2008
Education
High School Diploma -
Etosha High School
Tsumeb , Namibia12-2001
Skills
- Organization and multitasking
- Guest satisfaction focus
- Cross-cultural sensitivity
- Data confidentiality
- Exceptional communication
- Basic accounting
- Reservation systems' proficiency
- Database management
- Payroll administration
Affiliations
- Jogging
- Writing
- Cooking
Accomplishments
- Opening Management team of Sonop Lodge Zannier Namibia 2019
- Leadership Training and Teambuilding workshops at Sonop
- Hotel System Training in OPERA , QUICKBOOKS , PROTEL ,INNKEEPER.
Languages
Damara
First Language
English
Proficient (C2)
C2
Afrikaans
Intermediate (B1)
B1
References
Marchell Hoeb
Twyfelfontein Country Lodge
General Manager
0816144556
~
Leana Florry
Wilderness Safaris
Damaraland Area Manager
0813540928
~
Christel Jansen Van Vuuren
Wilderness Safaris/ Twyfelfontein Country Lodge Mananger
Damaraland Area Manager
0812376440
~
Hilen Sor
Group Accountant - Zannier Hotels Namibia
hilensor@alizaly.com
+85587777686- whatsapp calls only
~
Brian Gardener
General Manager Sonop Lodge - Zannier Hotels Namibia
gardiner.brian.john@gmail.com
+27608256193 - whatsapp calls only
~
Helene Menne
Works Training Manager ; Assistant Sonop Manager
helene@trainingworksmv.com
+27818195482
~
Anza Jansen Van Vuuren
General MAnager Epacha & Eagle Tented Lodge & Spa
0811246985
~
Cornelle Hayes
Owner of The Property Shop & General Manager Le Mirage Desert Lodge & Spa
0811484105
cornellehayes@yahoo.com
~
Christie & Helene Benade
Lake Oanob Resort -
0813003930
Timeline
Administrative Manager
Twyfelfontein County Lodge
08.2023 - 03.2024
Guest Experience Manager
Wilderness Safaris
04.2022 - 09.2022
Admin & Accounts Manager
Zannier Hotels Namibia
05.2019 - 06.2021
Front of House Manager
Aha Epacha GAme Lodge & Spa
02.2017 - 04.2019
Assistant General Manager
Aha Eagle Tented Lodge & Spa
02.2017 - 04.2019
The Propety Shop
07.2015 - 07.2016
Administrator
&Beyond Sossusvlei Desert Lodge
03.2012 - 07.2015
Receptionist/ Reservation Consultant
Lake Oanob Resort
09.2010 - 10.2011
Front Office Manager
LLA - Le Mirage Desert Lodge & Spa
01.2009 - 12.2010
Marketing Assistant
Leading Lodges of Africa
09.2008 - 08.2009
Waitress
Craft Cafe Namibia
01.2006 - 11.2008
High School Diploma -
Etosha High School