Luisa Nyasha Masawi

- Financial crime and Anti Money Laundering – Transaction monitoring and providing continuous awareness to the various stakeholders within the organization to manage and control financial crime.

- Compliance Advisory and Monitoring – Understanding the Monitoring Framework, Policy customization and approval, Product review and approval and Report preparation.

- Capturing individual international payments on Sybrin and Eximbills Enterprise

- Checking clients' accounts on availability of funds in their Nostro FCA and ZWL accounts

- Checking for compliance regulations with regards to transfers being made to restricted countries and raising alarm for Global Sanctions Desk approval with the Compliance Unit

- Attending to queries

- Providing SWIFT correspondence where need be

- Communicating with correspondent banks regards queries raised from either side

-Tracking International payments on the GPI tracker (to confirm payment status)

-Mentored junior staff members, helping them develop their skills and advance in their careers.

Underwent an exercise to cross train and get an appreciation of the Risk Unit within the organization. Worked through the areas, namely:

- Market Risk and Economical Research(Level of risk appetite to undertake as an organization, VaR)

- Operational Risk(Management of day to day operations, system, controls, and procedures to minimize risk)

- Credit Risk and Corporate Governance (Account origination, Account evaluation, Account management, Portfolio reporting and Credit risk governance)

-Evaluated client needs and expectations, establishing clear goals for each consulting engagement.

-Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients and cross selling the bank's products.

-Managed client relationships through handling customer complaints appropriately and urgently attending to queries.

I had the privilege of working with the Head of Investment Banking for one week. Managed to work around and got an appreciation of the unit regarding the main operations and daily activities. The activities evolving around:

- Advisory

- Debt solutions

- Capital markets

-Providing support to the Private Banker and Head Affluent Banking in completion of presentations/documentation required thereof

-Enhanced communication between team members by organizing regular meetings and fostering open dialogue.

-Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.

- Authorize received customer files for processing

- Resolution of SFI, Paynet and NBol queries from branches, business units, clients, and other clearing banks

- Monitoring inwards and outwards bank accounts and ensure all files are processed and entries expunged

- Preparing RTGS payments for rejected items for each respective bank

- Action recalls from customers and other banks

- Attend daily clearing sessions for salaries, with other banks

- Achieve 100% setup of new keys for old and new SFI customers

- Query resolution, with various units of the bank, which encouraged relations with Account/Business managers, branches and units on issues pertaining to customer queries on EFT processing.